MyroyalportraitsReviews of myroyalportraits.com

scammers--bever shipped--they keep sending emails like they are a real company--asking 3 times for more pic--no response to 4 emails--they are scammers--why does Facebook allow this--and they do nothing about this! shame on Facebook

I ordered 4 months ago and never received my portrait. Customer service is very bad and not helpful at all. This is a scam guys, just runaway!!!!

I mean, really. How does a company screw up THAT badly? Long story short, this company is a nightmare and it's one step up from a scam. I eventually got the correct portrait, but they sent it WEEKS after my friend's birthday, and that was after I had to explain why he'd gotten a stranger's face as a birthday gift. Oh, they won't respond to emails to their customer service team for three days, either- and that's if you're lucky. There's no phone number, and they will block you from social media if you post anything that makes them look incompetent (and trust me, they are). I still am powerless to post anything. I have proof of them messing up. The difference between my light-haired friend and the dark-haired, mustached man this company switched it with would be funny if it wasn't so sad. Anyway, stay away. Or, if you were hooked in like me because you wanted to do something nice and now it's too late, call your bank to file a dispute, and raise your voice on social media. Do not let them steal from you.

They sent me a flawed portrait. They do not return emails. They certainly had no issues taking my money. DO NOT USE THIS COMPANY. ROYALPORTRAITSCO IS DISHONEST, LOW QUALITY, HORRIBLE .... ACTUALLY NO CUSTOMER SERVICE

I placed my order 43 days ago and I paid for expedited processing so it would come in time for my dad's birthday. It has not arrived and I've received no word that it has shipped. When I finally heard back after weeks of sending emails and Facebook messages, they still did not tell me when it would arrive. I don't think I'm ever going to receive my order.

Sent three emails without response, never received an email with shipping details despite an email saying that shipping details would be provided soon and most definitely never received the portrait that I paid for. This is definitely a scam, do not use!

Hi ALL, my order never arrived and they simply don’t respond to emails. 1) I recommend contacting your bank and filing a dispute. 2) File a complaint with Instagram as scam 3) File a complaint with Better Business Bureau 4) File complaint with attorney general Your next step is The Attorney General. Their telephone number is: 302-577-8600. Hope this was helpful.

I have inquired about my order 4 times with absolutely no response. I paid for the expedited art review. The FAQ page says that the standard timeline is 5 to 10 days for the art work and then it will be shipped. 20 days at peak season (Christmas). If you pay for expedited art review it’s faster. My order is now on 23 days without a word. They will not respond to any of my inquiries on their website or via email. Terrible customer service!!!!! I can’t rate the product because I have no idea if/when it will ever arrive. The company overall is a fail if their service department can’t even respond. Update: 9/2 Royal Portraits customer service rep returned one of my 4 inquiries. I requested a cancellation of the order And they said they would not cancel the order because it was more than 24 hours old. They said they could give me a 50% refund to cancel the order. Who would pay 50% for an order not fullfilled? I asked when my portrait would then be done and they could not give me an ETA. They basically have no idea when it will be done or even when they will start it but they refuse to cancel the order with a full refund. Update #2 Sept 16th, 6 weeks since I ordered. No updates from Royal Portraits, picture has yet to be created, shipped or received. Overall: Poor Service, Poor Experience, product never received and no refund!!!