MyreshipReviews of myreship.com

Response from MyreshipOct 23, 2026

Dear Customer, We are disappointed by your review, as it does not accurately reflect the assistance our team provided. When you first contacted MyReship, you were not even a registered member. Nevertheless, we made an exception and prioritized your request because you informed us that you had only a few hours remaining to redeem your Emirates Skywards points. Regarding your claims about website error codes, we strongly dispute your description of what happened. Our team made genuine efforts to assist you with your purchase, and we do not believe your review fairly represents those efforts. Regarding your refund, we already explained that our accounting department handles withdrawals separately and that your request was scheduled for processing on Monday. Your funds were not intentionally locked or withheld. We acknowledge that our communication could have been more professional. However, we also believe it is important to recognize the time and effort our team invested in assisting you with an urgent request. We respect every customer’s right to leave an honest review, but we strongly disagree with several statements made in yours. Best regards, MyReship Management

Response from MyreshipOct 13, 2026

Dear Mohamed, Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐ We’re delighted to hear that your parcel arrived earlier than expected, in perfect condition, and that you enjoyed our tracking and shipping services. Your trust and recommendation mean a lot to the MyReship team. We look forward to helping you shop and ship internationally again! Best regards, MyReship Customer Support Team www.myreship.com

Response from MyreshipOct 13, 2026

Dear Hanna, We sincerely apologize for the delay and frustration you have experienced with your shipment. We understand your concern, especially after waiting more than a month without a clear tracking update. However, we would like to clarify that a tracking status of “Pickup Scheduled” does not necessarily mean your parcel has been lost. It indicates that a collection has been arranged, but further confirmation from the courier is required. We take your complaint seriously and would like to investigate the shipment directly with our logistics partner to establish its current location and resolve the issue. Please contact our customer support team with your shipment number so we can prioritize your case and provide an accurate update. We apologize for the inconvenience and appreciate your patience. Best regards, MyReship Customer Support Team www.myreship.com

Response from MyreshipOct 13, 2026

Dear Latifah, Thank you for your feedback. We respect your opinion, but we would like to clarify several important facts regarding your shipment. 1. Repacking and Shipping Charges Our team assisted with your repacking request, rearranged the handbags, and shared photographs through WhatsApp. Your parcel weighed approximately 3.5 kg, but the courier calculated shipping based on volumetric weight of approximately 6 kg. We explained this before payment, and you agreed to proceed with the USD 135 shipping quotation. 2. Entire Process Took Only 3 Working Days The entire process, including repacking, shipping arrangements, and local courier collection, took only 3 working days. During this period, our team handled your requests, provided photographs, answered your questions, and arranged the shipment. 3. Aramex Tracking and GDEX Collection For our Aramex shipments from Malaysia, GDEX handles local collection before transferring parcels into the Aramex international network. Therefore, Aramex tracking may continue showing “Created” even after GDEX has collected the parcel. We informed you that the parcel had already been collected. A tracking status that has not yet updated does not mean the shipment remains at our warehouse. 4. RM400 Goodwill Compensation Despite completing the processing and collection arrangements within 3 working days, we contacted you after your review and offered RM400 in goodwill compensation, with the option to refund that amount. This was a voluntary gesture to address your concerns. 5. Review Published Before Delivery We would also like to highlight that you published your negative review before receiving your parcel, while the international shipment was still in progress. We fully respect your right to review our service. However, at that point, the final delivery outcome was not yet known. Our Final Clarification Our team assisted with repacking, explained the shipping charges, arranged courier collection within 3 working days, and continued providing support. We acknowledge that tracking communication could have been clearer, but we respectfully disagree with any impression that our team neglected your shipment. We hope you will reconsider your review once the delivery is completed. Best regards, MyReship Customer Support Team www.myreship.com

Response from MyreshipOct 13, 2026

Dear Customer, We would like to clarify the facts regarding your experience with MyReship. You contacted us requesting assistance in finding a specific doll, but you did not know which store sold it. Despite this, our team agreed to help you locate the item, even though your payment was only approximately USD 10. Our Buy For Me service is primarily designed for online purchases. However, as a gesture of goodwill, our team made additional efforts to assist you by checking physical shops and sharing photos. You later mentioned that your friend had purchased the doll in another Malaysian city and requested that we visit that location. We agreed to try to help, despite the location being approximately four hours away from our office, with transportation costs exceeding USD 80. We explained that such a trip could not reasonably be arranged immediately for a USD 10 service payment, but that we would try to visit when circumstances allowed. No specific visit date was guaranteed. Despite our continued communication, you repeatedly requested updates. We informed you that the visit had not yet taken place. You then opened a dispute with your credit card provider for approximately USD 10. We attempted to explain that a normal refund would be a simpler and potentially less costly solution than a bank dispute. However, we did not receive a response to our proposed resolution. Ultimately, we accepted the dispute rather than continuing the disagreement. We chose not to pursue the matter further, despite the additional time and effort our team had already invested. We also strongly disagree with the allegation that our team used profanity or abusive language. We do not accept that characterization of our communication. We believe your review does not fairly reflect the additional assistance our team voluntarily offered beyond our standard service. MyReship is a parcel forwarding and Buy For Me platform, not a personal transportation service. A USD 10 payment cannot reasonably cover an eight-hour round trip costing more than USD 80. We always welcome genuine feedback, but we also believe it is important that both sides of an experience are represented accurately. Best regards, MyReship Customer Support Team www.myreship.com