MypurepeptideReviews of mypurepeptide.com

I have ordered a product, it stated there was 10mg and when i measured, it was only half of what was purchased. Also, when i ordered, i had more people ordering at the same time, but some people got extra vials of bac water for free and some didn’t thats bad service. When I contacted them over email, I got replies that are not customer services oriented and the person decided to argue with me over email. What a disservice. I’ve never faced such a poor service and skills, not to mention that now I’ll have half of the product i purchased. Terrible experience. **Update: you can tell by the level of answer, how unprofessional they are. This is not service recovery or any type of agreement. DO NOT purchase from this seller, if something goes wrong, they will do absolutely nothing to remediate. They will only defend themselves and reply like a 6th grade kid.

Placed two orders. First order was small, two of the same product. Order showed up 3 days after ordering. Lot# on product matched Lot# on label of product in COA published on website. Placed a second order a few days later. Received second order 6 days after ordering. 3 products in second order, one of the products was The Exact Same Product in first order. NONE of the Lot#'s on any of the 3 products in the second order matched the COA's published on the website for those products. I sent an email to support asking for the COA's for the products I purchased. Took 4 days to get a response and it was some two sentence BS response. I replied and sent pictures of all the products I purchased and still nothing but blow-off BS responses. Lot#s on products received Not Matching Lot#s on COA's published on a companies website = BAD Stay away from this company. Never Compromise On Safety. If an online vendor sends you a batch where the number on the vial doesn't perfectly match a pristine, independent, third-party COA, it is an Immediate Red Flag. Purity, precision, and verified testing are The Only Things That Matter when it comes to trust!

Please search the 1 start reviews. And read them. Don’t lose your money. Unfortunately it’s sad when this vendors don’t care about their customers. I been trying to contact them about my order get Delayed on UPS from 05/18/26 and they just don’t care. Today is the 05/27 and not even a 👋. I contact UPS and UPS said vendor need to file a claim, apparently they on airplane mode every time because never answered. Well I need to say they answer me back one time and never showed any empathy about the situation. Just I KEEP YOU UPDATED. Nothing else and been more than 2 weeks. DO NOT ORDER NEVER AGAIN FROM THIS VENDOR. Hopefully after this review they contact me 🥴

My order I place for the first time is missing items I emailed the company numerous times with no response I also tried calling and it goes straight to voicemail this company is horrible stay away this is bad business lrai

Terrible experience, Terrible customer service and totally unprofessional. I ordered once and delivery came normally so I ordered a second time, I received a shipping confirmation with a date, that date came and went without a delivery so when I checked tracking it said the package hadn't even been dropped off yet. I paid for 2 day shipping I messaged support asking where my order was and they immediately got defensive, and hostile,I was willing to give them the benefit of the doubt if they could tell me why after 5 days that my order wasn't even dropped off yet and they canceled my delivery, I still have not received a refund. With so many companies out there, definitely stay away from this one

I've put in an order and have tried to get a hold of a Customer specialist to give me an update of my order but no one has returned any of my email to the mypurepeptide outlook email address. When I try to send one on the support email, it comes back as temporary incomplete, could not send email. So now I'm wondering if this company is even legit. I tried calling the phone number, and gives me directly to a vm. So at this point, I haven't been able get a hold of anyone to ask about my order. They seem to be a new website after looking them up on WHOIS LOOKUP. So I'm pretty skeptic when I can't get a hold of a person.

When you see prices that are too good to be true this is an immediate red flag! After browsing this site it appears that all the COAs are fake. I checked all of them on the Jano website and not 1 COA came back as verified. This company has also changed their social media name multiple times and have very very few followers. BUYER BEWARE THIS PLACE IS A SCAM