Leila S.
very, very unsatisfied and frustrated customer
I don’t recommend My Publisher to my worst enemies! I wish I could give 0 stars for My Publisher, actually negative stars. I have been a customer with My Publisher from the very beginning. I have done several books and it was always excellent service, full support and great products. Now If you are looking for an unreliable company, talk with employees who make promises they are not willing to keep and are not willing to help you or go the extra mile for the customer satisfaction My Publisher is the right company. I had to escalate my problem to the supervisor after wasting my time talking with an employee named Yvonne who is supposed to be very knowledgeable and experienced. She made promises she couldn’t keep and after talking to another supervisor named Margaret she also was not willing to help. She asked her supervisor named Danilo who is supposed to be her boss and he said that they don’t make exception. All I needed was a Saturday delivery, I was promised Saturday delivery by Yvonne. I called UPS and gave them my tracking number and was willing to pay the extra charge. UPS couldn’t make the change, the request had to come from the sender. I offered to pay extra when talking to Margaret and again she said no. We don’t make exceptions. We don’t call UPS. She probably thinks that she is too important to talk with a delivery company. All it would take was a quick phone call to UPS to make sure that the book would be delivered on the scheduled that it was promised, Saturday. The book was meant to be given on a very special occasion to a very special client and now not only it won’t be delivered on schedule but it will be delivered on Monday, when it would be too late. Nobody will even be at that location. I trusted My Publisher, I trusted Yvonne when I shouldn’t. I just wished I had not used My Publisher for my order, they were unreliable, unfriendly and operates on a computerized manner. A customer service who is not willing to think outside the box in order to help a customer has definitely chosen a wrong job. Murilo doesn’t understand the meaning of customer service. Actually the mistake comes from his boss who is not keeping an eye on him to make sure that he is trying to help a customer. To do his job. When I started making books, My publisher was the only company in the market, the only good one. No wonder so many new competitors are out on the market now; with time they were not able to keep up their place on business. They don’t deserve to be number 1 anymore and I only used them again due to good memories from old times when I was treated with respect and attention. My husband was against me using My Publisher but I insisted. I remembered when I was not just one more client. I am so disappointed and I so wished I had listened to my husband and had not trusted them for such a special occasion. My mistake, i should not have been loyal to them and now I learned my lesson. A very, very unsatisfied and frustrated customer Leila ORDER#M8479507″