Dave W.
Important update!
Potscape have been in contact with me since my previous review, and it seems that, while none of their recent emails appeared in my inbox or spam folders, they had tried three times to respond to my emails and update me on the progress of the replacement pot. The extended delay is apparently due to the replacement pot being heavier, and thus more expensive to ship. To keep the cost reasonable, Potscape selected a slower shipping system, which is entirely fair but, for some reason, their emails informing me of this did not get through. I accept that Potscape were, and are acting in good faith and I retract my previous feedback so please disregard it. Having reestablished communications, I expect everything will go smoothly now.
Response from PotscapeNov 15, 2025
Hi Dave, I’m truly sorry to hear about this experience. We actually replied to all your emails and even sent follow-ups, but it seems our messages may have landed in your spam folder (your earlier messages had also appeared in ours). Please check your spam/junk folder — you’ll find our replies there. We’ve never intended to ignore you, and we’ve been trying to reach you to resolve this issue, but we couldn't.