My MMJ DoctorReviews of mymmjdoctor.com

Response from My MMJ DoctorJan 24, 2025

Dear Carla, Thank you for taking the time to share your experience with us. We deeply regret to hear that you felt dissatisfied with our service, and we want to assure you that we value your feedback and take it very seriously. First and foremost, we apologize for the delay in your scheduled appointment on 12/27/24. While we strive to adhere to all scheduled times, occasional delays can occur due to unforeseen circumstances. We regret any inconvenience this caused and appreciate your patience during the brief consultation call with Dr. Durinka. His focus during the call was to ensure you were eligible and certified promptly. Regarding the next steps for obtaining your MMJ card, I would like to clarify that the additional state registration process and fees are clearly outlined on our website. Specifically, on the “Arizona State” page, we detail that patients must submit their certification and proof of residency to AZDHS and pay a separate state fee for the final issuance of the card. We apologize if this information was not reiterated during your call, and we’ll work on improving how we communicate these steps more clearly during consultations. We are also sorry to hear about your frustration with our customer support interaction. It was never our intention to make you feel dismissed or unappreciated. We will review this internally to ensure that future communications reflect the professionalism and empathy we aim to provide. We are currently investigating this issue further to ensure a fair resolution and to address any concerns you may have. Please feel free to reach out to us directly at (888)-281 8758, and we will do our best to assist you. Thank you again for bringing this to our attention, and we hope to regain your trust in the future.

Response from My MMJ DoctorJun 16, 2026

Thank you for taking the time to share your experience, and we’re very sorry for the frustration you went through. We sincerely apologize that your initial appointment was missed and that you did not receive a timely response from support when you reached out. We understand how upsetting it is to be charged, prepared for your visit, and then not receive the expected call from the provider. That is not the experience we aim to deliver. We’re also sorry for the delay you experienced during your rescheduled appointment, even though we’re glad you were eventually able to connect with another doctor and continue your care. Your feedback is being taken seriously and will be reviewed with our clinical and support teams to help prevent situations like this in the future. We would also welcome the opportunity to look into your case directly if you are open to it. Thank you again for your honest feedback. We regret that we did not meet your expectations and appreciate you bringing this to our attention.

Response from My MMJ DoctorMay 6, 2024

Hi Sandy, We're really sorry for the trouble you had using our service. We're working hard to fix any issues to make things easier for you. We understand it was hard to hear during your call and the chat got cut off too soon. We'll look into what happened and try to make sure it doesn't happen again. We've noted your request for a refund and will process it right away. If you need anything else or have more concerns, please let us know. Thanks for sharing your feedback. We hope to do better next time.

Response from My MMJ DoctorOct 27, 2023

I deeply regret the negative experience you had with our service. This is not the level of service we aim to provide. Our team is committed to resolving this issue promptly. To initiate the refund process, please email us with your patient name and patient ID. We understand the frustration this has caused you and apologize for the inconvenience. Rest assured, your concerns are taken seriously, and we will do our best to rectify the situation. We appreciate your patience and cooperation in this matter. Our goal is to ensure our patients receive the care and support they deserve. Thank you for bringing this to our attention, and we will work diligently to make things right for you.

Response from My MMJ DoctorOct 27, 2023

I'm sorry to hear about your concerns regarding the duration of your prescription. Our standard medical marijuana recommendations are indeed valid for one year, in line with industry practices. However, it's important to clarify that if you've requested or received medications in addition to your card, they may have a shorter legal validity, typically one month. We aim to provide transparency in our services, and our fees are outlined in advance. If there have been any misunderstandings or issues, please contact our support team to address your specific case. Our goal is to ensure you receive the care you need while complying with all relevant regulations. Your feedback is valuable, and we're committed to improving your experience.

Response from My MMJ DoctorOct 27, 2023

I deeply apologize for the inconvenience you experienced in obtaining your medical marijuana card. Our goal is to provide a smooth and efficient process for our patients. We understand that the delay in receiving your card was frustrating. We value your feedback and are committed to improving our services. If there's anything specific we can do to address this issue or make it right for you, please let us know. Your satisfaction is important to us, and we appreciate your patience. Thank you for bringing this to our attention, and we'll work diligently to ensure a more streamlined process in the future.

Response from My MMJ DoctorMar 26, 2023

Dear Mike, we really apologize for the inconvenience. However, we have already processed your full refund in this matter. Please let us know if we can do anything else for you.