isenseReviews of myisense.com

*I will update this review with feedback on the mattress itself once it is received; this review is solely for the outstanding, personalized customer service experience provided to me by Christopher Coffey* I am a disabled student who suffers from severe, intractable spinal pain in my lumbar and cervical spine. Due to my circumstances, I am well below the poverty line, and thus had to fund a significant portion of my iSense purchase through a combination of grants, medical scholarships, and student aid refunds; a series of processes which were uncertain to succeed from the start and even in a best case scenario, would take many months to pull together. Thankfully, this wasn't a leap of faith which I had to take on my own. From my very first inquiry to iSense about student discounts, I had the privilege of being partnered with Chris Coffey. Over a period of around 6 months, while I filed grant applications and applied for scholarships, Chris was omnipresent, being there when needed to change up the plan, generate more than a few personalized quotes, provide advice on which bundle was right for me, and reliably help me to feel confidant enough to keep on fighting for funding even when it seemed like I would never manage to afford my new bed. Truly, the experience was akin to having a personal concierge. Chris didn't truly know if I would ever manage to make a purchase, but despite this, he never pressured me into selecting a lesser model so that he could earn a sure commission as opposed to the model which I knew was right for me but was much harder for me to find funding for. His patience, product knowledge, compassion, and professionalism are unmatched in any customer service encounter I've ever had. That concierge level of service, by itself, was enough for me to know beyond any doubt that iSense values quality and reliability above anything else. I would highly recommend anyone looking for a new sleeping arrangement to look into iSense products, and am overjoyed to have been able to get one for myself.

Chris was pleasant and informative. Was patient and answered all our questions. Thanks

We love our iSense mattress! It is so comfortable and supportive. Now when we stay elsewhere and sleep on a different mattress, we are disappointed. We love coming home to our bed! It makes a huge difference in quality of sleep.

As an owner of the iSense Hybrid Premier, I can confidently give this mattress five stars. It truly delivers on the promise of personalized comfort. The dual adjustability is a game changer! My girlfriend and I can finally both sleep well. The hybrid construction provides an excellent balance of support and pressure relief, preventing aches and stiffness that I used to experience with other mattresses. I wake up feeling refreshed and ready for the day, a testament to the quality of this bed. The app is intuitive and easy to use. This mattress has improved my sleep quality and well-being. It's a fantastic investment for anyone seeking truly customized comfort.

Return customer here. I just ordered my upgraded mattress last Sunday March 28th and it already arrived today April 4th,2025. So excited to go from a Queen to a king! We absolutely love this brand. We are customers for life ❣️ Not to mention the sales team and delivery people are amazing!!! Shout out to Chris Coffey for going above and beyond with all of our questions. Also for making sure we got the best deal possible! Here's to more space and a great night's sleep!! Update from our Google review in April. We are still loving our mattress and the extra space the king size has!! Our guest room was upgraded with our old queen size mattress. I can't say enough about this brand and their customer service!

The adjustability of this bed is so nice to have now. Love how relaxed it makes me feel when lying on it. I have much better sleep now and wake up more refreshed. Each side is adjustable for yourself or your partners preference. Much cheaper then a Select Comfort!

It has taking time to get use to falling asleep. The fact I NOW wake up at 4 am instead of 5am! Tells me I’m getting great sleep! Don’t feel tired at all!! Back pain is gone! Love it!

I used to wake up with back pain, and now I don't. I thought I was just getting old, but now I know it was my mattress. I bought an iSense Hybrid Premier. I really like how I feel when I wake up in the mornings.