MyindigocardReviews of myindigocard.com

I was trying to make my normal payment. I almost always pay it off in full every month .... good credit etc .... and my account was not letting me in .... after a whole day on and off the phone with different reps and one supervisor they told me that the only way they can "help" is by doing the troubleshooting with the "I forgot my password" option on their site .... which I had already tried numerous times (even though my password never changed) and kept getting an error message with "Can't find account" .... they literally have supervisors telling you to do what you can do alone .... and have NO OTHER WAY to get you into your account to view it and make sure no fraudulent activity has happened if their system does this too you. All my info matched their records etc. They have no way to override it and send you a temp password .... its a bunch of BS. If I'm paying an annual fee of $100 year for this, I BETTER BE ABLE TO SEE MY DANG ACCOUNT! I was hesitant to pay it on the phone at all because I was convinced this was a hacking of some kind. I ended up paying it and closing the card ..... taking my credit score to a better agency..... The customer service is as useful as having a busted computer and support tells you to turn it off and on again .... AS IF YOU DIDNT TRY THAT FIRST! They even told me to just wait 2 days before I try again. REALLY HELPFUL. OH and the error message has "contact tech support" .... but they don't tell you it loops right into the customer service if its outside their hours .... and no they don't post their available hours. WHAT A JOKE!!

Garbage!!! Changed my address so they locked my account. I guess you cant move and still have access to your account without being locked out of your online app account. They said to send a fax of my drivers license to unlock my account so I did. Sent fax on the 18th and just checked back on the 29th to see if my account was unlocked. Now they said to resend the fax with more information. So after almost 2 months with no access to my app I just decided to close my account. THIS CARD AND COMPANY IS GARBAGE! I will take my money and business elsewhere.

Genesis FS card services (Also Called Indigo Card services), is a horrible Credit card company. 1). They do not post refunds back onto your card even after 11 days and the merchant told their supervisor on a conference call (3-way call), that included their Transaction ID # and the date of 11 days ago, they couldn’t put the refund back onto the card because they still don’t “see it” posted. 2). After being proven an excellent paying customer who pays early and over the amount due, that they (Indigo), could not give their approved $60 over the limit available credit. I believe they do this because they only issue a $300 credit card. This credit card is NOT one that I recommend to anyone because they only take and crap on their customers! Hence, they SUCK.