mygiddi.comReviews of mygiddi.com

Two Thor units developed the same malfunction. GIDDI asked for video evidence, which I promptly provided, then essentially disappeared. After weeks of follow-ups and even opening a new escalation, I still received no resolution—just automated customer-service surveys asking me to rate the help I wasn’t receiving. Unfortunately, this isn’t my first experience with GIDDI becoming unresponsive when something goes wrong. Great products don’t mean much when you can’t count on the company to stand behind them.

Had a question about cleaning and storage that was a lil awkward to ask. The customer service guy answered like it was the most normal thing in the world, no weirdness, fast reply. That kind of service makes the whole thing feel safe, which matters a lot with a product that is quite personal. Product also really great, so it helps to know how to look after it.

- Very long time to shipping. This made the purchase less valuable as I needed the product for an event. - No refunds of any kind on purchases made with a discount. This is important as the site advertises a discount on your first purchase. However if you have an issue you have no recourse. - Refunds are only in the form of store credit. My shipment was lost and when I requested a refund I was only offered the option of store credit. Which after everything else wasn't optimal as I no longer wanted any of their products.