The American WeddingReviews of mygatsby.com

Terrible customer service at the american wedding after screwing up our order many times and wasting precious time.

This company is absolutely horrible. I ordered my invitations from My Gatsby, and was very dissatisfied. I ordered an "e-mail proof" with my invitation order, and spoke with Gabby on the phone regarding the time it would take to receive the proof via e-mail. I was told "2-3 business days, but lately they've been processed in one business day". After a week of not receiving my e-mail proof I called the 1-800 number given on the website and expressed my concern over not receiving the proof in the estimated time quoted. I was placed on hold for 5 minutes, and when the customer service representative returned she said "We are not sure what happened, we'll send it again. You should receive an e-mail within the next 20 minutes." After four hours passed with no e-mail, I had to call AGAIN before the proof was e-mailed to me. I approved my proof immediately as it LOOKED and PRINTED as I wanted it, but when I received my invitations there was no space at the top before the print started and the bottom margin had a considerable amount of empty space. The text was also printed off center. It looks as though the paper went into the machine at a slant. AWFUL! Oh, and don't forget to order envelopes with your invitations because your $500 invitations DON'T come with envelopes (I found this out after the invitations were shipped to me). Please don't waste your money and time on this company!

I had been planning on using My Gatsby.com for my wedding invitations. I had already ordered my Save the Dates from them, and I had already ordered at least 4 different samples from them (ranging from $2.00 about $15.00 for each sample). One of the samples only came with 1 envelope (instead of 5, as pictured on the website), and My Gatsby refused to send the additional 4 envelopes. When I asked for a refund (as the sample was not touched), they refused to refund the $7.50. I told them that if they were this unreasonable, I would not place my $500 order for invitations with them. Kathy Newlon didn't care. I guess she figures it was ok to lose a $500 sale over $7.50. Not smart, Kathy. Not smart at all. So we are going with another company. Be careful, they say NO REFUNDS on anything.

I ordered my wedding invitations from Mygatspy.com and would never purchase anything from them again. A couple of weeks after our rather expensive purchase, they offered a hefty discount on the exact product we purchased. I called and spoke with customer service, who was unwilling to offer any type of price match or other form of compensation. I think this is unheard of! I have used many online retailers and anytime a similar situation has come up, they are glad to offer the discount, or at least a partial discount. There are many vendors who offer very similar products - I would strongly encourage you to choose another who is willing to ffer a high level of customer service.