FortivaReviews of myfortiva.com

Their customer service reps are rude, unhelpful, and unresponsive. It's like they take pride in refusing to answer questions. Garbage company run by garbage human beings.

They need to be shut down. I had an incident where i reported fraud with them. It was legit fraud as someone stole my card. I was then locked out of my account and could not get in. I called Fortiva and was told i must have forgotten the password and hung up on. Within a month they sent me to collections. Im trying to pay on the debt and they keep changing the debt collection companies around making it impossible to pay. This is unacceptable!

The reviews have made me very nervous, should of did my homework. I am trying to make a furniture payment for the first time, and I can't even login! Called on the phone for help and they hung up the phone. I am going to pay this off real quick, and hope I won't have any problem with them!

HORRIBLE CUSTOMER SERVICE!!! Simply wanted to add my card to Apple Pay. Over 4 phone calls, 1 disconnect (without provocation), multiple layers of identity verifications and over 2-3hrs of combined time dealing with their team, the issue is still not resolved. ANYONE ELSE BUT THIS COMPANY!!! VERY REASON WHY SO MANY ARE PUSHING FOR AI!!! GET RID OF BAD CUSTOMER SERVICE AGENTS!!! --- File a complaint with BBB and CFPB to get proper service.

Horrific company and customer service. They took a double payment and refused to refund it. Spoke to multiple reps who lied to me continuously saying the date Id get my refund only to discover they kept more than half of it. Spoke to four different reps. I finally deleted my account and refused to use their payment portal when speaking to a second manager who promised me a call back in 2 business days that of course never came. Do not recommend. Finance a different way.

Holy crud where do I start?!? There intrest is crazy high, when fraud happened and truly transpired they wouldn’t clear the investigation because I had logged on and payed my credit card bills monthly but I never downloaded the statement, so I didn’t recognize reoccurring charges for a few months, apparently until a few had accumulated and by then. The investigation unit said well u logged on to the app so u should have seen it. I just processed payment sir not looking at my statement but whatever call me a Karen for bringing this to your attention. Also expensive $12.50 monthly maintenance charges and what does that do for me when asked. No answer. Trash of a credit card. They are well aware I would leave this and didn’t care. Zero pride in their customer service and you’re lucky if you get someone you can actually understand!!!!! ZERO RECOMMENDATION !

I am extremely dissatisfied with Fortiva and their customer service. When attempting to discuss billing issues, I was treated as if I had committed a serious offense. I have been making timely payments on my credit card for several months, with a consistent payment date around the first of the month. However, without explanation, Fortiva changed my payment due date to the 20th of the month, resulting in an unjustified late fee. Despite my requests, they have refused to revert to the original payment schedule. As a result, I intend to settle my outstanding balance and close my account. Furthermore, I plan to file a formal complaint with the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC), and the Better Business Bureau (BBB) to caution others about the company's business practices.

Worst cc I’ve ever had. This company is horrible and they make it so unbelievably difficult to file a chargeback complaint. All other cc that I have I can do it all online or over the phone. This company sucks beyond belief and their customer service is beyond bad. 0 stars.