TracFone Wireless, Inc.Reviews of myfamilymobile.com

I am at the end of day two trying to activate my brand new device and Port my phone number from the affiliate company TracFone, and yesterday they ran me through a series of unpleasantries to the tune of about 4 hours and then finally told me that they would have to continue it today and today they started me over like there was never any work done yesterday trying to do the same thing only today they wouldn't let me say anything just enter my IMEI numbers my phone number to Port and they keep kicking me offline and saying suddenly they're busy busy busy and I'll have to try back in 15 more minutes and they do this every15 minutes, and they don't seem to have any recollection of yesterday or any intention to FINISH this torture that they started yesterday they just want to do it all over again and deny the phone number that I'm porting even though they finally realized that they had to put the number from their company to their company because of an issue with their service. I'm 63 years old I've done lots of phones and I've never had any service as bad as this!

Review: Walmart Family Mobile I do not recommend Walmart Family Mobile based on my experience. The service did not honor the full 30-day service period that I paid for. My phone was deactivated a day or several days before the end of my billing cycle, even though my service should have remained active through the entire 30 days. In addition, after only about two weeks of service, my phone was unexpectedly deactivated by the carrier. This caused unnecessary disruption and left me without reliable phone service. It was frustrating to pay for a full month but experience interruptions and early deactivation. Customers should carefully monitor their billing cycle and service dates. Based on my experience, I expected uninterrupted service for the entire 30-day period, but that was not what I received.

I’ve had Walmart family mobile for years. 8 months ago my automatic credit card payment stopped working. Used chat 4 times and after getting past upsell I gave them last 4 digits of my usual credit card I had on my account and payment went through. I didn’t have service for a day or two. The last 4 months I called. Had them delete old cards made sure address and name correct for billing. Nothing worked. Tired of losing service every month. I tried to switch to mint mobile. I called several times for unlock and transfer pin. They said unlock would take a 2 days. Got email saying unlocked. Tried to activate mint. My number transfered but mint not not working due to phone still being locked. I only had text for my contacts but not able to do security text for bank etc. unable to make calls. Had my son call. Cs could not fix he asked for supervisor and got hung on. He called 3 more times and got hung on. No curse words or bad manners. He finally got someone who gave him the number to unlock dept. they said corporate had to unlock since not a phone from family mobile. It took 10 days and calling every day to get unlocked. Could not make any calls all that time. Would give less than 1 star if I could.

Walmart Family Mobile There is a Huge Issue with this Provider. Walmart Family Mobile, They DO NOT tell you. I have the Plan where I have Unlimited Data. No where on my Plan does it State that after I use so much data. The Speed would Slow to an Extreme. And Everytime I get Online. No Matter what website. My Service Buffers So bad, that I can not even Listen to a Song. Or do Research Online. Which is my Business. Now I have a Cell Phone that is useless. I will not renew with this Provider. I Advise anyone that is thinking about using them. NOT TOO.

Horrible customer support.

Rude customer service, very slow service, took 5 phone calls and over 2 hours to have my new phone activated and my phone number transferred over.