Harlie S.
I would not give them one star if I…
I would not give them one star if I could. Money spent on something completely useless. When I received it, it did not include an inscription or instruction manual what so ever in the package. The battery pack was nowhere to be found, was not sent with the sweater. The quality of the sweater is as if it was made out of a garbage bag material so it’s not useful even without everything. The add clearly shows the battery pack is included, also in the video and photos and descriptions on the add shows and describe it with the order. I immediately reached out multiple ways to the company that were invalid phone numbers and emails. I finally received one email with an automated message stating I can buy a battery pack on the website but a refund cannot be issued. These products are falsely advertised and I have photos and videos to prove it as well as the description of the add it was ordered from. This seems like a scam at this point. Nobody has returned my call or emails or issued a refund regarding this matter.

