DO NOT BUY FROM HERE!!!!! The worst customer service I have ever encountered and only gave me %15 refund unless I paid the $29 shipping to China. The hoodie I got did not look like the picture and was very cheap and ugly. They know how to scam people so beware!
YK
Yulia K.
Terrible company
Terrible company , do not buy from them! I bought a lounge set from them but it’s terrible to the touch , very poor quality ! They won’t let me return it! They keep offering discount but false advertisement about the returns!!!
DA
Danelle A.
Don't order
I ordered 2 items from them and 1 item was totally the incorrect product. I have been trying for several weeks to get the correct item shipped. I get a generic email from AI saying they are reviewing my order and will get back with me in 1 to 3 business days. No way to contact a real person to get a resolution or refund.
CR
Carla R.
Do not purchase from this company!
Be wary of this company. I purchased a lounge set but it didn't fit. Although the return info said that I could return it within 30 days and a return label would be sent to me - this was not the case. I was offered a 20% return or I could mail it back (at my own cost) to China! The cost of the shipping it back was almost the price for the whole set. I originally paid $8.95 in shipping charges but to return it was going to cost me $34. Do not buy from this company!!!
CP
Cindy P.
Terrible customer service
I would give them a negative review if I could! The material is not what I ordered and the customer service is terrible. No response after several attempts at trying to return the product!
JA
Jane A. B.
Product poor
Product poor, no reasonable return policy. Must pay to ship back to china!
TH
Tyler H.
Absolute worst!
Absolute worst company I have ever dealt with! I placed an order on December 29, 2024 and it’s now February 12, 2025 and I have not received my product. I even left a tip on the order. They will not contact me back, I’ve sent numerous emails over the last month asking for updates and they just keep sending the same generic email every time. AVOID THIS PLACE AT ALL COST!!!!!!
DH
Dwight H.
How I Won My Chargeback Dispute
If you're reading this, chances are you've been scammed by this store. Let me help you get your money back.
This store sells fake and low-quality clothes, all outsourced from China. They mislead customers with website photos that don’t match what they actually send. If you received an incorrect or low-quality item, here’s what you need to do to win your chargeback dispute:
1. DO NOT email their customer service. They won’t help. At best, they’ll offer you a maximum 30% partial refund. If you refuse, they’ll give you a return address in China.
2. DO NOT ship the item back to China. Many customers never get their refunds, even after returning the product.
3. When filing your chargeback dispute, select "Product Unacceptable" as the reason.
4. Provide clear photo evidence:
- A picture of what you received.
- A screenshot of what was advertised on their website.
- Highlight the differences (color, material, design, size, etc.).
By following these steps, you’ll have a strong case and a high chance of winning your chargeback dispute.**
Don’t let them get away with this. I won my case, and you can too!