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Mybookcart.com (mybookcart.com) has 148 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Website
mybookcart.com
Category
Books & Magazines
Location
Deep River, Connecticut
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 54% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Sent my books to them. Didn’t hear anything for months. Finally followed up and they said my books were rejected. I sent them a BRAND NEW book and they didn’t send it back or pay me. I reached out but they would not respond.
Response from Mybookcart.comMay 5, 2022
The order was rejected due to the customer not shipping their books by the required ship by date, not due to the condition of their books. All customers, as stated in our terms and conditions, must ship their books within 7 days of a buyback order being placed. The ship-by date is shown on all packing slips and in a customer's user account. If the buyback order is not shipped by this date, the order will expire and the offer quoted will be null and void. The customer did not ship their books by the required ship by date and their buyback offer expired. If a buyback is not able to be shipped by the required date, a new buyback order will need to be placed to receive a new offer quote.
GM
G M.
Terrible customer service
I shipped my books but the tracking never updated and the shipment never arrived. While that is not their fault, the way they handled it was. They blamed me and after a couple of emails, they ignored me completely.
Response from Mybookcart.comAug 9, 2021
We understand your frustration, however the location you dropped your UPS package off at did not do their job. Once a package is dropped off at a UPS store, it is scanned by the UPS clerk. The shipping label was never scanned. The shipping label shows as the package was never shipped. As the shipping label was never scanned, we can not file a claim with UPS, because it shows the package never left the original location, and a UPS truck never received the package. The package was not delivered to us, as proved by the UPS tracking number. We would recommend that you file a claim with the original location that the package was dropped off at, because the package never left that location.
WP
WPB
75% of my books missing in transit?!?!
I shipped over 20 trade paperbacks to this buyer in one package. The buyer claims they only received about 25% of the books and the rest were not in the box; they said the box must have been damaged in transit. In addition, I have not received payment for the books they say they did receive.
I packed the box myself and I ship many similar orders. I don't think I've ever been told that one of my packages opened in the mail and that this many books -- books I put in the box myself -- were missing.
The only recourse they suggested was to pursue a claim with the US Post Office.
I will not sell to this buyer again.
Response from Mybookcart.comMar 9, 2020
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.
Please feel free reach out to https://www.usps.com/help/missing-mail.htm to file a claim for the lost items with the USPS or email us at [email protected] with any further comments, concerns, or suggestions you wish to share. If the items are forwarded to us by the USPS, we will process and issue full payment for any of the missing books that are received.
We would love if you give us another chance in the future.
EM
EMp
I had a very good experience and would…
I had a very good experience and would recommend this site if you want to sell your text book. Price for my book was more than what was offered on other book sites, shipping was free and my money arrived in a few days. Hassle free!
Response from Mybookcart.comDec 18, 2019
Thank you for your feedback. We are very happy to hear you had a very good experience selling back your textbook to Mybookcart.com. However, you left us only a 1 star?
AM
AmyClaire611
Scam!! Do not deal with them!!
This website is a scam. I shipped them my book in good, usable condition and they rejected it, claiming it had "water damage". It had no water damage when I shipped it and I shipped it in a plastic water-resistant envelope. They are liars. They are now forcing me to pay to have my book shipped back. Ridiculous! If I don't pay them they will probably sell it anyway and cheat me out of the money. Stay FAR FAR AWAY!!!!
P.S. Ignore their reply. They just want to justify their crooked policies. Also if they find water damage they should pay to ship it back if it's so hard to see.
Response from Mybookcart.comDec 12, 2019
Thank you for your feedback. Please note we do not purchase books with liquid damage. A lot of times, water or liquid damage can be towards the back of the book, especially in the index. This can be easy to miss if you do not check the whole book for liquid damage.
GV
Gabriel V.
Beware - Do not sell them your textbooks.
I recently sold a book to them that I had a concern with. Their webpage indicated that the book in question was a paperback and not a loose-leaf edition that I had. I called their customer service line and was assured so long as the ISBN number matched, there would be no problems. A few days later I received about 25% of what I was expecting and was told that the sale was rejected since it was not a paperback edition. I messaged them to cancel the sale and request my book to be shipped back but its been 2 weeks and their customer service are not helpful in resolving this issue.
Response from Mybookcart.comJun 18, 2019
Thank you for your review. If you are selling a Loose Leaf textbook, it is extremely important to use the right ISBN for the loose leaf binding. Please do not use the ISBN on the copyright page, as the publishers will re-use the ISBN for the paperback or hardcover version. Do not use this ISBN. The correct ISBN for Loose Leaf version textbooks is located on the front or back cover above the barcode. On every packing slip that is printed from our website it states "If you are selling back a Loose Leaf textbook, please make sure the correct ISBN is used to receive a quote. The correct ISBN is located on the front or back cover above the barcode. Our website will state "Loose Leaf" in the bibliographic data when the correct ISBN is used. The correct ISBN and binding must be mailed to receive the offer quoted".
FC
Former C.
They can say your book is fake - and require you to pay them to get it back!
UPDATE: The sudden "positive 5 star" reviews in short time span on this site appear to be in response to MyBookCart inviting former customers to come leave a review... however if this is done as per TrustPilot the invite must go out to ALL former customers and not just ones who had a good experience. I have not got any such invite from MyBookCart to come give a review on TrustPilot. It does not appear from what I have seen thus far anyone other than a handful of select customers who had perfect experiences with this company have got the invites.
I gave this company a 1 star review.
Here is what happened.
MyBookCart.com agreed to buy my book. I mailed it to them.
Within hours of them getting it they sent me a generic email that they think it is a copy of the book and so will not buy it and if I want it back, I have to pay them.
The book was in good shape and a full color text book in perfect condition. It was not a photocopy of a book. This was not a copy of a book, it was a full color real textbook.
When I found this company, I had never heard of them before. A book selling site listed them as the highest paying site. So I sent MyBookCart my book and they sent me a email to confirm what they would pay me when they got it. I imagine this is a common experience for how customers come to have their first experience with this company.
Of course the book had to be in good shape and no water or fire damage, and not lots of pen underlining and highlighting,etc. That is clearly stated in the email they sent. There was zero disclosure they have a policy they can just in their opinion, even with a very good real full color actual textbook, (not a photocopy or any signs of a copy), just deem it is fake and pay nothing.
Then they stated to get it back, they must be paid via paypal. That policy is not disclosed in the email they sent. Amazon if they do not buy your book, will send it back to you, they do not charge you to get it back.
I wonder how many people who send MyBookCart books who have the same experience, just go along with the "policy" that is not disclosed in the email they were sent and just forget it and tell them to "trash the book".
I wonder if the books are actually "trashed". I have this feeling I have been scammed and fell into a scam. Had they just sent my book back I would never have got so upset and felt so wronged by this company. Why would a company instead of just sending a book back instead of trying to charge for it -- invite what appears to be only select customers who had a perfect experience to come give reviews on a third party website?
When I saw this company was paying more than others, I thought they may just be a really honest good company. I am still shocked how they do business.
Best of luck if you send this company your books and they tell you how much you will get. Unless of course, they deem it is fake, and pay you nothing.
AA
Alex A.
sent them book in great condition
sent them book in great condition, then they said they are not accepting it because it "didn't fit their standards."
Now they are keeping it unless i send them money. Scam website.
Response from Mybookcart.comApr 27, 2019
Hello, Thank you for your feedback. We understand your frustration. Sometimes water damage can be hard to spot, especially if it is located on pages in the index or inside the back cover. Please note that we do state in our terms and conditions that we do not purchase books with liquid damage. We offered to mail the book back to you, as we were not purchasing it, and we do ask for a low cost return shipping reimbursement, as per our terms and conditions.