TAMARA
CSR Review
Friendly staff Good knowledge of products Willing to assist

Mutual Credit Union serves those who LIVE, WORK, WORSHIP, VOLUNTEER, or ATTEND SCHOOL in Warren, Hinds, Yazoo, Issaquena, Sharkey, Claiborne, Lowndes and Copiah Counties and Pickens County, AL.Chartered in 1931, Mutual Credit Union is Mississippi's oldest credit union, and one of the Southeast's most respected. Through the years, our State-chartered financial institution has grown from humble beginnings into a world class financial services organization with over 23,000 active members and nearly $300 million in assets.Offering the complete continuum of consumer financial services, we provide members with the same level of service as big banks for substantially less cost. Whether it's below big bank rates on loans or the lowest possible fees on share draft (checking) accounts, our members regularly get more for their money.We are based in Vicksburg, Mississippi, with branches in Vicksburg, Raymond, Yazoo City, and Columbus and that's where all of our decisions are made. In turn, our members enjoy easy access to local decision-makers, as well as the peace of mind that comes from doing business with the area's only "hometown" financial institution.In short, we hold each of our members in high regard, and we trust it's safe to say, "Our Focus Is You."
Mutual Credit Union (mutualcu.org) has 241 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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TAMARA
Friendly staff Good knowledge of products Willing to assist
Barbara
Friendly, courteous service. A great overall experience.
VICTORIA
Millicent Shaw made the process so very easy, was kind, patient, and knowledgeable! I can’t stand buying a vehicle and she made it so pleasurable! Will definitely use her in the future!
Response from Mutual Credit UnionAug 2, 2023
Victoria, thank you for the very kind words about Millicent! She is a great asset to our team and we are thrilled she was able to help you out.
Patsy M.
Customer service was very good. I had to wait a while in the lobby for assistance, but the manager came out and answered all my questions so I opened an account also opened a safe deposit box.
Response from Mutual Credit UnionJul 12, 2023
Hi Patsy, sorry you had a wait but so glad to hear that you were well taken care of and got the products and services you needed!
LONNIE
When I needed my Mutual banking app password to be reset, the representative assisting me was courteous, patient, helpful, and knowledgeable throughout the process. I appreciated the representative for allowing my wife to assist in the process who mostly manages my affairs. The wait time was not long over the phone and the process was completed in just a few minutes.
DESTYNI H.
Christy and Amanda are fantastic excellent customer service.
WILLIAM
Everyone was really patience with me and went above and beyond to help me and make sure I understood what was happening. It was my first time ever trying to refinance anything before and I wasn't treated like any of my questions were silly. There is no way I can express how much I appreciate that. Christie is an absolute sweet heart and I would recommend her to anyone I meet with similar problems.
Linda
Everyone was very helpful And courteous.