TRACY W.
Excellent Customer service made my…
Excellent Customer service made my experience great. Ms. LaWanda Jones was extremely helpful. She has a pleasing personality and eager to assist.

Mutual Credit Union serves those who LIVE, WORK, WORSHIP, VOLUNTEER, or ATTEND SCHOOL in Warren, Hinds, Yazoo, Issaquena, Sharkey, Claiborne, Lowndes and Copiah Counties and Pickens County, AL.Chartered in 1931, Mutual Credit Union is Mississippi's oldest credit union, and one of the Southeast's most respected. Through the years, our State-chartered financial institution has grown from humble beginnings into a world class financial services organization with over 23,000 active members and nearly $300 million in assets.Offering the complete continuum of consumer financial services, we provide members with the same level of service as big banks for substantially less cost. Whether it's below big bank rates on loans or the lowest possible fees on share draft (checking) accounts, our members regularly get more for their money.We are based in Vicksburg, Mississippi, with branches in Vicksburg, Raymond, Yazoo City, and Columbus and that's where all of our decisions are made. In turn, our members enjoy easy access to local decision-makers, as well as the peace of mind that comes from doing business with the area's only "hometown" financial institution.In short, we hold each of our members in high regard, and we trust it's safe to say, "Our Focus Is You."
Mutual Credit Union (mutualcu.org) has 241 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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TRACY W.
Excellent Customer service made my experience great. Ms. LaWanda Jones was extremely helpful. She has a pleasing personality and eager to assist.
JEFFREY
Great customer service and easy to work with!!
AYANNA
I had a great experience getting my account setup
MB
My experience with the credit union was great. This survey is not. I don’t mind giving a numeric rating, but multiple followups demanding a written review is annoying.
Response from Mutual Credit UnionAug 10, 2023
Hi MB, Apologies for the multiple surveys. We send a Trustpilot survey when new savings accounts are opened, but we also have a member experience survey that gets sent on random transactions to further coach our team and help provide the best service. It seems you happened to get both of these within a short period of time! We never want to demand reviews, only provide you with an opportunity to share feedback if you'd like to. Thanks for your time and being a member of Mutual!
MARGAREE
She was very kind hearty. Took time to explain things
EVELYN
Take care of needs quickly, explain the process and make process easy
Carter J.
Great service .
JUANITA
The entering was welcomed. The Teller was full of smiles and had a bubbling personality. He was very polite and very friendly. He was just so kind.