murphyusa.comReviews of murphyusa.com

I have been shopping regularly at Murphy gas station in Hurst, Texas and other cities but today experience was no other than horrible. Right after covid 19 pandemic, customer service in general has taken a hit for the low due to less trained employees and unenthusiastic employees working on low wages but today my experience was all time low with mannerless, mean attitude employee of Murphy not interested to work but busy on the phone with ear piece talking to someone and ignoring me to take my order for items and then taking for ever to finish the transaction. Horrible experience, would never go again. I need my value to be a customer. Cheaper prices is good but not at the stake of my dignity. I don’t want to be humiliated by cheap employee treating you like you are at their mercy. Never again. If Murphy can’t train their employees for better customer service , they don’t need to be in business

In line for over 30 minutes 2 workers. 1 on the register The other just sitting . This store sucks

Murphy Express, right by Walmart on Inner Perimeter Rd. START PAYING ATTENTION. ASK FOR RECEIPT. Two times they told me we just need to rerun your card it didn't take and if it did we'll put the $ back on your card. LIES. This happen to me at the store on Norman and Inner Perimeter. No sooner than I pay walk to my car to pump they told me that lie. I tried asking what happened and thst I'm an hour away from home. Oh just run your card again they say. I'm glad I didn't, I'm still waiting be credited and they lying saying they reversed the payment. I've called my bank 3 times about $20. This is ridiculous for such a big merchant AND the cashier was rude. It was 515 in the afternoon. I ask for management. Noone was available they said. NEVER AGAIN!

I've been patronizing Murphy's for years now, I have myself registered in the point system! there has been two to three times that my points have gotten up to 7/8 hundred points, and the cashiers took it upon themselves to place my points on a purchase of gas! I keep asking myself what gives him the right to just take your points and use them as they choose without you asking for them to apply! In my opinion they should ask every customer that's enrolled in the Murphy program, do you want to use your points! I'm giving up!

All pumps and grades are marked "contains 10 to 15% ethanol". The pumps also have a sign stateing not to use 15% ethanol in vehicles 2001 or older. Thus none of the gas at Murphy's is safe for my older than 2001 vehicle. I can safely burn 10% ethanol...but not 15% without risk engine damage.

I get about 3 miles to a gallon with their so called gas. They lure you in with cheap prices. And it's low low grade. To much ethanol probably but it's junk.👎

This conover location needs to get employees with a happy face. There are a couple of them that act like they dont want to be there. Had a couple of encounters with two of them there. Been going there from the start. Never had a problem until recent. When you work with the public you must at least put a smile on your face, Found two employees rude. No way to run a business.

I just filled up at Murphy Express store 8658 on Mary Esther Blvd. in Mary Esther, Fl. 32569. I printed a receipt and when I looked at the receipt the pump had charged me for SUPERRUN gas instead of the 2.65 a gallon of regular gas, and this was on pump # 8 . I went inside and asked the cashier about it and she basically said she did not know what gas I had put in my truck, she then called a lady that I assume was at home because I could here a baby screaming in the back ground, which was no help at all and made no attempt to put the money that was the difference back on my card. I suggested to the cashier that she call to get some one to come and inspect the pump, but I got the felling that I just might as well been spitting in to a 50 mile head wind. The price of the SUPERRUN Gas is 3.15/9 per gallon and what I thought I was pumping was the regular gas at 2.65/9 per gallon, the total gallons were 9.782 gallons and the receipt total was 30.90 dollars. I do believe that the cashier should maybe brush up on her Customer Service Skills....... Thank You James C. Williams/// 2857 Avenida De Soto/// Navarre, Florida 32566