Ms ShapeReviews of msshape.com

Response from Ms ShapeApr 9, 2022

Dear Zoe, following your review we are already in communication with you and I hope the situation is being resolved to your satisfaction. As explained your one email was unfortunately caught by the email providers filter as spam and hence we were unaware of the situation, the 2nd email has no record at either our servers or email provider so we would be grateful if you could forward it with the original transmission details to [email protected], so we can investigate why it didn't show on our system. Absolutely we are always happy to assist our customers in finding their right size, so returns are never an issue. The return label has been emailed to you and the exchanges are being processed. We sincerely apologize again for the inconvenience you have experienced. Thank you for being a valued customer and we hope to serve better next time.