MrbuerlyReviews of mrbuerly.com

Ordered a sport coat in mens Xl. When it arrived it wouldn’t fit an 11yr old boy. Contacted the customer service about returning and was told it would cost 💲 80 to send it back to China. They suggested I keep it and exchange it for a larger size and only pay shipping. The shipping charge is $60. Insane. I get emails from them daily about there policies and want to make it right for me. Total scam and bullshit. I have contacted my cc company to dispute. Don’t waste your time or money with this company

WARNING - DO NOT BUY FROM THIS BRAND. If I could give a zero out of five I would! By far the worst company I have ever had the displeasure to deal with. The jacket that arrived didn’t resemble the highly edited AI version of the jacket on their website, in any way. Very, very poor quality, badly made and with detailing literally falling apart and cheap plastic buttons hanging on a thread. The sort of garment that you’d find in a cheap fancy dress hire shop that you’d wear at a party for a joke. Most certainly NOT the well crafted designer jacket advertised. This company are SCAMMERS by any other name. Over 20 emails to them and all I got in return was denial, ignorance and no accountability or acceptance of any blame whatsoever. TERRIBLE, TERRIBLE BRAND AVOID AT ALL COSTS!!!!!!! ******EDIT. IN ANSWER TO THEIR RESPONSE BELOW***** You will see their response below but I have no opportunity to reply, so I’m editing my own review so you can see my answers. We're sorry to hear that you were disappointed with your experience - NO YOU ARE NOT. I SENT YOU OVER 25 EMAILS! We take feedback regarding product quality and customer service very seriously. However, we would like to clarify that we do not misrepresent our products or intentionally mislead our customers. Our product photos, descriptions, and details are created to accurately represent the items we offer. - NO YOU DO NOT. I SENT YOU PHOTOS CLEARLY SHOWING THE MISREPRESENTATION. YOU ABSOLUTELY MISLEAD CUSTOMERS. ZERO ACCURACY. Every garment is produced with quality control procedures before shipment, and we are always willing to review any specific concerns regarding workmanship, materials, or order details - NO THEY ARE NOT. THEY ARE CHEAP, TERRIBLE QUALITY, AND I ALSO SENT YOU PHOTOS OF THE BAD WORKMANSHIP AND THE DAMAGE TO THE ITEM ON RECEIPT. We are also concerned to hear that you felt your messages were not properly addressed. We always strive to respond to customer inquiries and find solutions, and we would appreciate the opportunity to review your communication history and order details - AGAIN. NO YOU DO NOT. YOUR SOLUTIONS ARE TO TAKE ABSOLUTELY NO RESPONSIBILITY FOR ANYTHING, NO ACCOUNTABILITY. Unfortunately, we are unable to identify your order based on this review alone. Please contact us with your order number and photos of the item received, and our team will carefully investigate the situation and assist you further - I HAVE CONTACTED YOU OVER 25 TIMES TO EXPRESS MY DISGUST IN MY TREATMENT. I HAVE SENT CLEAR PHOTOS OF YOUR RUBBISH GARMENT AND THE FACT THAT IT WAS FALLING APART WHEN IT ARRIVED. AND YOUR ‘ASSISTANCE’ WAS TO OFFER A 10% VOUCHER!!!! WH THE F*K IN THEIR RIGHT MIND WOULD EVER SPEND ANY MONEY WITH YOU EVER AGAIN, LET ALONE USE A VOUCHER!!!!! We value honest feedback and remain committed to providing quality products and professional customer service - YOU DO NOT WELCOME HONEST FEEDBACK. YOU ARE DEFINITELY NOT COMMITTED TO QUALITY PRODUCTS. AND YOUR CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED, EVER!!!

Do not buy from this company.I wish I'd done a thorough review before I w spent over three hundred dollars on it.I ordered two jackets and one suit.One jacket and one suit matched the pictures on the website.Although they're poor quality and fit kind of snug. Furthermore, these jackets arrive so wrinkled that you're gonna have to spend money to get them dry cleaned, They say to wash and hang dry, and that does nothing to get the wrinkles out. The second jacket is where The Troubles really began. I ordered a greenish style jacket and got a butt Ugly brown one that looked nothing like the what I ordered when I complained. They said that the pictures on the website don't always match. That's weird because the other two match perfectly. And don't think about returning it because you can't pay the shipping cost. To Hong Kong is astronomical, so that doesn't work. Then, they offered me a $5 Credit, Well that was an insult. I told them, then they offered 6. I said that was another insult, then they offered me 15 and said, you can keep the jacket. I didn't want the jacket, as it's so ugly, I will never wear it anywhere. What a joke this company is ! So stay away.

I would not recommend buying from this company. I purchased two suits, and they were the poorest-quality suits I have ever bought. The workmanship was substandard, with noticeable defects and poor finishing. When I contacted customer support, they were unhelpful and did not provide a satisfactory solution. Despite the issues with the products, I was unable to return the items on reasonable terms. Overall, this was a very disappointing experience, and I would not purchase from them again.

Extremely disappointed with this purchase. The suit I received looked nothing like the product advertised on the website. The color was significantly different, the fabric looked and felt much cheaper, and the overall appearance did not match the listing photos. The product photos show a light, textured, premium-looking suit, while the item delivered was a completely different shade and quality. When I contacted customer service, they dismissed the differences as lighting and offered an $8 refund on a suit I have no intention of wearing. They also expected me to pay international return shipping costs for an item that was materially different from what was advertised. I understand there can be small differences between online photos and real products, but this was far beyond that. I purchased the suit specifically because of the color and appearance shown in the listing, and what arrived was not the same product I believed I was buying. I would not purchase from this company again and cannot recommend them based on my experience.

The merchandise was extremely cheap. Not at all like what they show on the website. The worst were the lies they told on their return policy. They will not return your merchandise. Period. We emailed back and forth 14 times. Seems they do this to waste time so their policy becomes exempt. They will offer 15% which is nothing for the junk they sell. NEVER EVER order from them. I guarantee you will be 100% disappointed. F- in every single way.

Be warned, the item quality is poor for the price tag. When you ask for a refund, they treat it as "you've changed your mind" and despite asking multiple times about kicking off that refund process, they try and fob you off with discounts on your next purchase as a goodwill gesture and saying you bear the costs of sending items back so you won't see much money back if you wanted a refund (not correct under consumer law where the item is faulty). Avoid if you can.

In my opinion, only gullible people like myself fall for sites like this. Believe the bad reviews - they represent my experience. It is likely the others are fake or just lucky. Steps: Read everything carefully. Assume it is deceptive or outright lies. Don't plan on them living up to their return policy. Do not order. Prediction: They won't be around long, and then will pop back up under some other e-commerce site to rip off a new set of marks.