Mountains PlusReviews of mpgear.com

Ordered an Osprey Hornet backpack from the web site only to get a call back later that they had listed the wrong size backpack and it was actually smaller than advertised. I cancelled my order and chucked it to "stuff happens". Shortly thereafter I used a coupon to order an MSR Stove Maintenance kit for my MSR Rapidfire in preparation for a trip. The stove was back ordered for weeks and I had called and asked to have it shipped overnight at no cost which was approved by a manager. The stove was shipped via regular mail weeks later. I decided I could not trust MPGear with the purchase of a Jetboil Flash Stove and went with another outfitter which delivered it on time. My calls to customer service left me with the sense that there is a lack of organization and of clear and effective systems and procedures. Although very kind and respectful people it seems like they conduct business in a fast and loose manner. I could not trust them with more expensive high end purchases.

I ordered a part that cost $1 and weighed about 10g and asked for them to only process the order if they could ship it for cheaper than the quoted $7.50 (it would easily have fit in an envelope and cost one stamp to send). Also sent several e-mails again reiterating that I only wanted the part if they could do it for cheaper shipping (buying a $1 part with $7.50 shipping makes no sense). Instead of responding, they just went ahead and shipped it in a huge box for $7.50. Never acknowledged any of my many messages.

I ordered a NRS Big River Float Tube that said was in stock. After 2 weeks I called and was told my item is never in stock and they order directly from NRS. After another week of waiting I called again to see if I could get a tracking # or shipping info from NRS and was told they don't receive one. After 2 more weeks I called to cancel my order, the customer service rep told me my item was finally in stock and would be sent to me. Over a month and half waiting time for my item that was stated as being "in stock" on their website. Pathetic company and will never do business with them again.

Bought a Big Agnes Copper Spur UL 3 tent in mid June. The tent was advertised with a " free footprint". It's now November 4th and still waiting! This is just not a Mountains Plus problem.... apparently Big Agnes is "ground zero". Fed up with both of them!

They don't have a good sense of their inventory - selling out of stock items. Then they don't even tell the customer that the shipment has been delayed. Every contact with their customer service about my order was initiated by me. No return calls, no emails. It makes me think everyone who works there got their position via nepotism - because their actions (or inactions) showed absolute lack of basic customer service. UPDATE: If I hadn't been alerted that someone found my review helpful I would not have realized they edited reviews here that the company responded. So here's my response to the Management of Mountains Plus: The review I posted was regarding my second order (#MPG314119433), yet you responded about my first order (#MPG60111423). The order you discussed was placed on 2/13/2014, which was received as is expected in any normal business transaction. That is the reason why, when it was stolen, I decided to buy a replacement and placed another order on 7/22/2014 (5 months later) for the exact same GoPro. THAT transaction went to hell and had to be cancelled on 7/28/2014 after days of trying to chase down MPG's so-called customer service team and finding out what happened to my order for which I paid the extra cost for expedited delivery. Had I known that MPG can only get the first order right, I would never have placed a second order. I didn't realize MPG had some kind of ban against buying a second camera? Newsflash: things get stolen/lost/broken, and subsequently replaced all the time. Growing your business means making sure clients receive consistently good service that they would return and give you their repeat business.

It took three months to get the order of in-stock items shipped. Numerous telephone calls all summer long did not resolve the reason for why the items were not shipping. I have never experienced such a delay before in my life. One campout after another passed by without the gear. Not good. The items themselves were all excellent quality and functioned as desired. I would recommend the MSR products; I am just not sure how I can recommend Mountains Plus Outdoor Gear, even though they were as friendly as can be. The excessive delay just does not work for me.

Awful experience. Advertised for a free sleeping pad with purchase of sleeping bag. Used the image of a specific pad, sent a cheap knockoff instead of the item pictured. After working with customer service and showing them screen captures of their promised items the company reply was "but gosh, that'd be really expensive for us to give away." They never changed the promotion, never added any additional disclaimer stating that the pad may not be there one pictured, never did anything to meet their advertised commitment. Will never shop with them again.

"This is without the doubt the worst outdoor shopping site on the internet: delayed shipment, unresponsive customer service and overall shady business. I've put an order for a Big Agnes tent through their website, 5 days passes by and they are radio silent. No email, no notification what so ever whether they have shipped or even are preparing to ship it or not. I had to call their customer service 4 times (by online chat and phone) and they are not even shipping it yet. Their customer service just hangs up in the middle of the call without an explanation. They give hollow promises that they will ship tomorrow, but they don't. I finally managed to cancel my order. I will never look back at their website. They also spammed my inbox everyday sending their "amazing" deals. Don't give them your primary email. Just avoid them like a plague!