Moving NationReviews of moving-nation.com

The worst possible interstate move ever. My home goods were lost and most were damaged. They held my property hostage and would not open the truck until I paid $4000 cash at delivery. Worst ever...never use them.

This is an honest review from a person who has used more than 5 moving companies over the past several years. Moving Nation is by far the worst moving company I dealt with and has a horrible customer service experience. Our move was scheduled on a Sunday, driver did not show up on agreed arrival time and we had NO way to contact the company as the office is closed on Sundays! No rep, no nothing. The only contact info we had was a cell from one of the administrators who never answered our repeated calls. Such a professionalism! The driver eventually called us 5 hours later but we had to cancel the move as it interfered with our move-out schedule. They are not trustworthy. Not recommended.

Do not use this company! They promise you lots of stuff when you sign with them. Told me he had overestimated my moving fee some to avoid later charges and I would probably receive a refund after the move. HOWEVER, once the time is past and too late for you to cancel without losing your deposit, the office calls and goes over the inventory list again and suddenly the price goes up even more money. Then it is impossible to get ahold of them and they do not return calls. If I did manage to get someone , they were extremely rude and would not answer questions or tell me which day they were going to pick up my stuff- even 2 days away from projected date was to early for them to tell me. When the truck arrives- it is a small, unmarked ( no name) truck. Immediately driver begins to tell you that you have more stuff than what is on his list (actually-I had gotten rid of some pieces). They make you sign a paper stating that it will be more but they can’t tell you how much until they load truck. At this point you have no choice. Then they tell you it is a lot more cubic feet and the cost is another couple thousand dollars ( so much for their ability to quote). They also don’t tell you that your stuff will be taken to one of their storage units and reloaded into there instead of just driving it directly to your new location. The driver gives me unreadable inventory lists and can’t provide me with a receipt for my payment, but promised better copies and my receipt would be emailed to me that night. Still have never received those. Then the wait begins- you cannot get an answer as to when delivery will be made and again no one will answer phone. The office finally tells me they will load the truck and it will be there in a few days and driver will call. No call from driver and no delivery of my items. In their propaganda- they state that they have a support team to help you track your delivery- wrong/ just two office people who won’t tell you anything. Then I receive a text from a driver saying he just finished a load a few hours north of me and he will be there the next day after 3- oh and they only accept cash or a post office money order for the balance. Finally around 4:30 that day, an outside contracted driver in an enterprise rental truck finally shows up followed by some one driving his own car that had been hired that day to help unload but had never done it before. Oh, and the driver had picked up my load an hour south of me so in reality my stuff was probably moved again to another storage area below me and the reason they couldn’t get to me until the end of the day was that they had to reload truck. My boxes and totes arrived smashed in, sides ripped open , holes torn in boxes and dish and glass boxes were upside down. Things that were packed by me in boxes originally were loose and no longer in boxes. All of my wood furniture was scratched and wood finish on edges of pieces worn away despite being wrapped. We had to throw away a recliner because we discovered that they had piled so much weight on it that it bent the bars on the bottom that supported the seat. I never received my silverware and some kitchen items. If you value your belongings and want a stress free, reasonable priced moving experience with a friendly helpful staff- this is not the company for you, I would give them 0 or negative stars if this were possible .

Stay Away from this company! I hired them for a move from Washington to California. We had a "Binding Quote". When the movers showed up, they demanded extra money citing additional items that were clearly listed on the quote. I had to either pay up or loose deposit. They said they would be leaving that night for California. We were advised it would be 3-5 days as was indicated by their sales team. The maximum on the contract was 10 business days which was told to me would not take anywhere near that long. It's been over 10 business days and our stuff has not left Washington yet. They refuse to provide updates on where it is or provide any guidance. They refuse to tell me where are stuff is being held or when it will be delivered.

I found the movers who came to pick up rummaging through my personal belongings. I was told a 7 day window to ship to Texas would not be a problem. It took 17 days. In fact the day it was supposed to be delivered Moving Nation couldn’t even provide an ETA. The driver who delivered was extremely rude and sat in his air conditioned cab while I helped unload half the truck. He also tried charging extra for the stairs inside which I was told were included. By the way, he only went up the stairs 3 times. The movers were hired on Craigslist and absolutely reeked of alcohol unloaded the truck. I am sure though that these gentlemen were fully vetted before entering my home with my wife and children. Overall, my experience was terrible. I hope others don’t have to go through the same.

STILL WAITING ON MY STUFF!!!! Moving Nation picked up my stuff from my old address on JUNE 23RD, and it is now August 5th and my items still have not even been shipped out of their original place. 43 DAYS WITHOUT MY STUFF EVEN STARTING TO MAKE ITS WAY TO MY FINAL DESTINATION. And every phone call is met with "We are trying but they aren't able to ship it yet" No answers, as to when it will be shipped besides hearing either "the end of the week" or "tomorrow" now imagine hearing that for 6 weeks straight. Save your money and time and look elsewhere than this company if you need to move.

OMG, This company is the absolute worst. I should have gone with a more established company for a few thousand more and I would have my furniture on time. It has been over a month an d my furniture is still somewhere in CA when we moved to east coast a month ago. I cannot get anyone on the phone and we have been having to eat frozen dinners with plastic cutlery because we already have spent too much on hotels and eating out. I am not sure how this company can get good ratings.

Can I go lower than a 1 rating? I have moved numerous times. worst move EVER...customer service?? Nonexistent... Escalation for issues?? Nonexistent. disappointing? Beyond words...paid for extra services. yes. delivered. NO. up charges, yes. Absolute crap? 5 thumbs up!! These guys promise service but deliver crap...BUYER beware of their slick salesmen...they have NO control of the process… experts at passing the buck on service..