Moving NationReviews of moving-nation.com

The start was good. They were responsive, showed up at the time they said and then the nightmare began. No one answered any of their listed phone numbers trying multiple times day after day. On the off chance I would get a live person, was told our load was going out, finally reached someone again to check on delivery time to find out it had not gone out and was still waiting to be picked up. It took almost 20 business days from the Los Angeles area to Denver CO when the agreed delivery time was 10 business days. When the office furniture arrived, many of the pieces were damaged, scratched and dirty. Some of the boxes were crushed and one box is missing. So unacceptable.

Please beware of this company. They are a fraud and they extorted money from us. They are exactly what you read about on the internet when it comes to bait and switch. They give you a low bid (From a super smoozer Eric), then the day of your move they show up late (6 hours), much smaller truck than Eric promised, loaded 1/2 of the truck, then surprise surprise, the loaders tell you that “Eric underestimated your load by 40%”! 40%?? Our estimate went from 13k to 19k! And we had several pieces of furniture that we gave away prior to the move that we’re on the original inventory that did not even need to be moved (but we still had to pay for). What are you supposed to do? Truck 1/2 loaded? You gotta sign their new contract (that’s extortion)! Then, despite our feeding and tipping the loaders, they left with that 1/2 empty truck, promised to come again the next day. When they arrived (3 hours late) two of the loaders constantly complained that they were tired and hungry! The movers fought with each other. They used foul language at each other. They arrived with the same small truck, they loaded into the night, needed me to set up lights and provide flashlights and then informed us that they still didn’t have enough room and they left a ton of stuff behind which we had to store. Even though we fed and tipped them again, they grossly mishandled our things in the dark and then they stole all of our flashlights! The Forman promised a rebate on the packing materials because we had done such a good job but you could not believe how they fought with each other over the tip. They said they would return in “4 or 5 days” to get the rest of our things but we had to vacate the property for the new incoming owners! We had no choice but to put those things in storage. So, as a parting gift, they left a huge stack of all their remaining packing materials in our garage for storage and even crammed/tied our things outside the truck on the lift gate! BTW, Surprisingly, they did manage to send someone to pick up all their packing materials the next day and they also stole all of our brand new packing materials in the process. So, call them? No return calls! Call them to ask what adjustment they would make for charging us so much and then leaving things behind? Reimburse us for stolen packing materials? Oh, “Nadine will call you”. Think she did even once? No way! Despite call after call after message after message, no return calls! These people are crooks! And BTW, they do call to verify the load amount 4 days before the move but it is a sham. (All their contracts protect them. Deposit up front. 1/2 in check form at pick up. Then the remainder in cash at delivery!) Now to be fair, an employee named Lisa did call 4 days before the move and she set up a time to talk but she did not keep the appointment. When she did not keep the appointment I called Employee Tina. “Oh, We don’t know where Lisa is! She will call when she comes in”. I talked to Eric and Nadine and gave them my best guess about the number of boxes. I’d never moved across country before. And I was nervous. They accepted my box guesstimate, “sounded right” and would tell Lisa. Lisa calls two days later. No one told her anything. She said my box count seemed right. Then the aforementioned nightmare began. Then in route, all I got was the runaround. Eric promised a semi truck would pick up my things initially rather than the small truck they sent and that they would have delivery of my things in “about 5 days”! They arrived 13 days later. The delivery crew needed to collect the entire remaining balance (of the 19k) in cash before they would bring my things into the house. They unloaded very professionally and apologized profusely at the incredible damage to beds, antiques and all kind of other things. Thousands of dollars worth of damage. The contracted delivery crew said everything was so “carelessly packed it was embarrassing”! We were heartbroken. Despite that, we tipped generously, fed them and they were great but you should see the damage! Amazing. So, once again, I left a nice message with Eric, Lisa, and Nadine to ask what we do? An inflated bill. Charged for furniture that they did not move and left back in California for me to store. Damaged and broken stuff. Lies about the truck size. Lies about speed of delivery. Do you think we received a phone call back? No way! We have now turned to the Federal Government and the credit card company that took the original deposit. We photographed and documented everything and have each lie documented. They ruined our move. They could care less. They extorted money. They stole our property. They refuse to return calls ( and I give you my word that there was not one rude or weird call from me). They are dodgers. They bait and switch and their internet reviews are fabricated. Please beware! Do not use this company. Please!

This was the absolute worst moving company we've ever dealt with. The truck took a month to get to its final destination when we had an agreement for delivery within 10 days. When we called for updates, we had a 10% chance of reaching anyone in the customer service, delivery/pickup or accounting departments. We left several messages for weeks and never got a call back. We also had an agreement to pay the last two payments by credit card, then they reneged on the agreement and forced us to get cash or a money order for the final payment. The driver also showed up three hours earlier than the original arrival time and didn't speak english. He tried to charge us $150 per hour for waiting, which was their fault due to the last minute change in payment arrangements. Their customer service agents are extremely rude and I heard them cussing at the top of their lungs in the background on at least one occasion. Avoid this company at all costs!

Beware anyone wanting to hire this company. If you do decide to use them, expect your pickup and delivery dates to be past the date they agree to. Additionally, expect to have cherished belongings, such as family antiques, to be broken, smashed and beyond repair--that's after spending a tremendous amount of money on bubble wrap, Uhaul boxes ,wrapping paper, blankets etc. They managed to punch through a Uhaul flat screen TV box protected on the inside with bubble wrap and a blanket. Our new 60" screen is now shattered like a pane of glass. Moreover, when the mover does show up, he will speak no English as he is Ukranian. I say mover, in the singular, as this non English speaking man showed up with our belongings form our prior 3 bedroom home by himself. This was at 7:00 on a Saturdsy night. All he cared about was our last installment of $3362.00. Given he couldn't speak English, he had to call the person we had attempted to reach for many days and were unsuccessful; thats after leaving many messages for a return call. However, this accountant was reached with ease on a Saturdsy evening--imagine that. After making the payment, we decided to have him return on Sunday morning, as the dispatcher assured us he would have a helper. Well, on Sunday morning he showed up WITHOUT A HELPER and I had to help move the carnage of destroyed items that we payed over $8000.00 to be moved, supposedly in a professional manner. The insane part is I am retired and have a bad back. Moving Nation has no concern for you, your belongs, or as anything of that nature. They are cold hearted crooks, happily willing to RIP you off and destroy your cherished and irreplaceable belongings

BEWARE OF THIS COMPANY!!!! Do not do business with these people. They are a SCAM!!!!! I was quoted 5k to Move and now they have tripled my bill to 15k. It’s been over a month and my furniture has not been delivered. This is a total NIGHTMARE!!! They won’t answer my calls or return any of emails. This is a scam. Please everyone - DO NOT DO BUSINESS WITH THEM!!!!!!

For the love of God, PLEASE read this review carefully. I wish I had done so; it would have saved me thousands of dollars and a lot of headaches. I’ve lived for many decades and this is by far the WORST company I have ever dealt with. It’s hard to believe they are able to run a business like they do. They are lying, deceitful, and out and out a scam! This would take pages to explain everything that happened and it would be hard to believe but if you read my review and those others that are low, it’s the same scenario. Basically, they come in with a low quote even based on what you tell them you’re taking. They tell you they will call you every couple of days “to check how things are going” and then you never hear from them again. They don’t answer their phones! The day they arrive, it was like a rehearsed scene, starting with “interesting, interesting.” The main guy (I won’t give names but trust me, they are ALL the same) says, “this is a lot more than they said” and “your furniture is much bigger than what you described.” I’m not even sure what that means. Before the night was over my quote was $5000 more! I did have more boxes than I thought but that should not have increased the price that much! I felt like I had no choice; I was at their mercy since I had to be out of my house for the buyers to move in. I asked the “manager” if the truck would be leaving the following day and he said, verbatim, “oh yeah, yeah. For sure. I promise.” On the way to my drive out of state the following day I was told my stuff would be delivered Wednesday or Thursday, 2-3 days later!!!! NO ONE tells you that they have have up to 10 days to deliver your goods, although it’s in the fine print of the contract. They only tell you if the truck beats you there they will park the truck and you have up to 7 days to have them deliver it which seemed like a sweet deal; they just never tell you the other end. Then it went downhill from there. My card was declined on the second charge because it exceeded my daily limit, although the bank sent it through the following day. They would NOT believe me that the bank approved the charge even when I sent them proof, and they harassed me for the money, threatening me that if I didn’t pay it would delay my delivery. I was skeptical of paying them again because I didn’t trust they wouldn’t sent the original charge through. They refused to talk to my bank on a 3 way call. Customer Service is the worst ever; there is no service. They talk rudely and condescending and tell you, “you need to call your bank” or “you need to make sure....”. I demanded to talk to a supervisor once and they told me everyone was gone (another common excuse in addition to “everyone is super busy.) and then said “I can put you on hold until tomorrow if you would like.” The morning of the delivery I had to get thousands of dollars out of the bank. My daughter’s friend was helping us and he was literally counting the money out by thousands on a table. It felt like a drug deal or something. I kept telling myself, this is insane! I tried to send some of the payment through their docusign and the same CSR told me “no Ronda, we gave you that chance and you didn’t want to do it.” I’m paying THEM but they know they have you and they hold your belongings as hostage until you pay! I seriously believe they are corrupt and train their employees how to get as much money as they can out of people. And it’s really their word against yours...am I an expert on how much stuff you can put in so many cubic feet?! No, but i know that adding some boxes doesn’t increase your contract by 50%! I’ll give the good things about the company; the people they pay peanuts to, to load and unload the truck, work hard and were very accommodating to our needs. I gave them each a tip, not because the company is good, but because they were hard workers! They wrap the furniture up well, so far we have only had one scratched up item. Oh but they did tell us to wrap up our mattresses and furniture which is not cheap to buy those covers. Then when they came in to pack us up they ripped the covers off the furniture “because they really don’t help any.” Again, go with a well known company that’s been around for awhile. I blame myself for not doing more research but who has time to do all of that in the middle of selling a house, packing everything up and moving; especially if you’re moving out of state. I will say that I am a recent widow and I believe I was taken advantage of because there wasn’t a man there to question them about things. PLEASE do not be swayed by their slimy salespeople who sound like used car salesmen, and I’m embarrassed to say I was taken by one. Don’t go with this company. I will continue to post this review on a regular basis so enough people see it. If I can save one family from this nightmare it will give me some peace of mind.

These guys are a scam. The staff are friendly and courteous when you book your move but were a completely unprofessional during the move. They shifted the agreed moving date without any consultation. On the day of the move they delayed until 7pm and showed up with two guys in a small truck to shift the contents of a 4BRM house. They were tired/surly and aggressive. It was impossible to raise anyone at the office and it has been impossible to get hold of anyone since. We have no other choice than to report to legal action; no one needs this additional stress during a move.

This is most unprofessional, nontransparent, frustrating company we have ever worked with. Final cost exceeded initial estimate tremendously. Late to pick up. Did not finish packing/loading until 4:30 AM. VERY late to drop off (20 days past delivery date). We had to help load and unload due to lack of movers. Will not return phone calls/answer the phone. When you do talk to someone, they are very argumentative and blame YOU (the customer) for THEIR mistakes. We just got our stuff today and have already found multiple boxes that do not belong to us, so I am sure we will find that some of our stuff is missing as well. RUN AWAY and DO NOT PUT YOURSELF THROUGH THIS COMPANY'S BS!