Truklyft, IncReviews of move-central.com

DO NOT USE MOVE CENTRAL MOVING AND STORAGE. THEY ARE SCAMMERS AND COMMITTED FRAUD AGAINST MY FAMILY. THEY STOLE MONEY FROM OUR ACCOUNT THAT WAS NOT AGREED ON AND CHARGED US $5,000 MORE THAN WHAT WAS QUOTED!! THEY DAMAGED OUR WALLS, FLOORS AND FURNITURE!!!! We used Move Central Moving and Storage for our move last week. Before the move there should have been a visual physical inspection for an accurate quote but this company chose not to do one. We scheduled a virtual walkthrough with their team but no one called us and it did not happen. We were quoted $3,085 for our move. At the end of our 13 hour move, when ready to pay over the phone, it was told to us that the cost was actually over $8,000.00 which is $5,000 more than we were quoted. I agreed to pay for the extra 3 hours of labor and offered multiple times to pay in cash for the mutually agreed to expenses and the company refused to accept payment. Since I was promised a cash rate, I expect the cash rate to be honored. I was told that it was late at night on Sunday and a manager was not available. I was told they would either call me in a few minutes or in the morning. I did not receive a call from the company. On Tuesday I became award of a pending charge for $7,808.25 in addition to the $250 deposit the total charged was $8,058.25. They charged our card despite knowing we were in dispute and did not agree to that payment!!!! I was told before the move that packaging materials could be used if requested. When the crew arrived we were not asked. We were told that they would use materials. The quantity of packaging materials was excessive, and they over charged for those materials significantly. We were charged $2,382.00 for packing materials!! This is basically bubble wrap and packing paper, as we had already boxed our items. Not only were we overcharged but this company damaged many of our items!!! We have large dents in our walls, scratches on our hardwood floors, a ripped umbrella cover, and a broken dresser leg. Also two dressers had legs removed, misplaced, and now they can’t be found!!! We have not been contacted with a resolution or compensation for these numerous problems. We will be contacting the Better Business Bureau, and will take legal action if this is not corrected!!!!!!

I left reviews on yelp and google DO NOT USE MOVE CENTRAL MOVING AND STORAGE. THEY ARE SCAMMERS!!!!!! THEY STOLE MONEY FROM OUR ACCOUNT AND CHARGED US $5,000 MORE THAN WHAT WAS QUOTED!! THEY DAMAGED OUR WALLS, FLOORS AND FURNITURE!!!! We used Move Central Moving and Storage for our move last week. Before the move there should have been a visual physical inspection for an accurate quote but this company chose not to do one. We scheduled a virtual walkthrough with their team but no one called us and it did not happen. We were quoted $3,085 for our move. At the end of our 13 hour move, when ready to pay over the phone, it was told to us that the cost was actually over $8,000.00 which is $5,000 more than we were quoted. I agreed to pay for the extra 3 hours of labor and offered multiple times to pay in cash for the mutually agreed to expenses and the company refused to accept payment. Since I was promised a cash rate, I expect the cash rate to be honored. I was told that it was late at night on Sunday and a manager was not available. I was told they would either call me in a few minutes or in the morning. I did not receive a call from the company. On Tuesday I became award of a pending charge for $7,808.25 in addition to the $250 deposit the total charged was $8,058.25. They charged our card despite knowing we were in dispute and did not agree to that payment!!!! I was told before the move that packaging materials could be used if requested. When the crew arrived we were not asked. We were told that they would use materials. The quantity of packaging materials was excessive, and they over charged for those materials significantly. We were charged $2,382.00 for packing materials!! This is basically bubble wrap and packing paper, as we had already boxed our items. Not only were we overcharged but this company damaged many of our items!!! We have large dents in our walls, scratches on our hardwood floors, a ripped umbrella cover, and a broken dresser leg. Also two dressers had legs removed, misplaced, and now they can’t be found!!! We have not been contacted with a resolution or compensation for these numerous problems. We will be contacting the Better Business Bureau, and will take legal action if this is not corrected!!!!!!

Do not use this company under any circumstances they have a ad for $250 off 1st month rent it’s a bait & switch they moved a one bedroom apartment mind you I’m disabled and elderly they charged me $1300 to move a 1bedroom & said it took 8 hours to move me they charged me $180 for 4 rolls of shrink wrap they came in with 2 & left with the same Jimmy was supposed to take care of that last month he didn’t they turned around & stole $600 the very next day on May 3rd I have so many recordings of this company lying they turned around on June 3rd and stole $600 they have a hold on it why ??? My bank already confirmed it’s fraud I went there today I have in writing now they are going to charge me $50 to see my things I only am supposed to pay $150 monthly for my 1 bedroom storage my bank keeps trying to refund my money but they put a hold on it this month after I asked them to remove my credit card from off there file I had to have my bank to block them I almost had a heart attack last month because of them I have been denied access to my things DO NOT USE THEM UNDER ANY CIRCUMSTANCES FIND ANOTHER COMPANY I asked the guy Jimmy on Damier street to remove the hold 11 am on June 6the he said in the recording there’s no hold and my storage is $150 monthly 2 people contacted the BBB today and contacted Elder legal aid I have called them 8 times since 5 p.m June 6 four people lied & hung up now customer is saying finance is control of my money when it’s them I have been calling back I recorded every conversation they are open till 8p.m it’s 6:56 & they are purposely not answering they go through your things your not allowed access they are all liars please go else where you see my name I have screen shot all 8 calls since 5 pm and shows how I was placed on excessive holds & now no will answer I AM GOING TO TAKE THEM TO COURT THEY ARE HORRIBLE I HAVE 2 lines of gas in my car & $40 to my name when they did this last month i had to borrow $100 now they took this money on June 3rd ask your self why it hasn’t been charged or $450 refunded my bank has been trying to get my money back since June 3rd customer services is now said finance handles that today on are orders phone call it’s a lie I told them Jimmy again today he didn’t give a damn I told him to remove the hold he said yes but they got a hold on purpose so my bank can’t give me $450 FRAUD AT ITS GREATEST ELDER ABUSE EMOTIONAL STRESS & I still haven’t seen my things even though I been asking since May 4th , 2022 DO NOT DEAL WITH THEM AT ALL you see my google name contact me I let you see the fake invoices listen to the multiple recording I will contact the BBB it’s all my evidence the move central is on Damier st in Irvine also the movers moved at a snails pace took lunch on my time said it wasn’t charged as part of my move but it was don’t they didn’t even lock the doors why ??? Because we’re only going from ALISO TO IRVINE a $800 move with fake added charges I never got a chance to sign a contract because they stole $600 after stealing $1300 the day before you see my name contact the people from prior reviews ask them did they have to pay $50 to see their belongings have anyone ever dealt with a moving company you had to pay to see your own things NO ask them why is there a hold on my money if I owe $600 why isn’t it being charged contact me via google I let you see everything hear the recording the back to back lies I can’t eat this week nor do I have gas call the Company pretend you want to rent a storage I had multiple people contact them a 1 bedroom fits in one container ask them can you access your things they will only tell you it’s a 2 day notice not $50 post it here

Awful, our quote got raised $1500 and got charged an extra 4 hours due to the movers taking their time and not being able to load the truck efficiently. Nonetheless I had to pay out of pocket for THEIR expenses, food, waters, etc. i don’t care about that but at least give the customers a heads up. Oh and they said that they would wrap all the TVs and monitors but surprise, once they were here it was an extra charge.

If I could give negative stars I would!! Worst experience ever!! We hired them to pack and move my 92 year old grandmother from one home to another. First they didn’t show up on the day they were suppose to, promised they would move her the next day. Showed up late the following day and didn’t bring enough packing supplies and didn’t want to work overtime so they only moved half her stuff. Than every time we call to speak with a manager “he is in a meeting”, meanwhile my grandmother is sleeping on a mattress on the floor!! They told us the job was completed and we would have to rebook them!! Do not use them, worst customer service ever!!!

If you have to be out of your house/apartment by a date/time certain - DON"T TRUST these guys to be there when they contracted for or to reasonably compensate you for their failure to show up! The actual movers were fine on the rescheduled move, but the BACK OFFICE IS HORRIBLE. My 2-man (small studio size apt) move was scheduled for Friday afternoon. They had not shown up by 3:30 pm and had not contacted me. I called and then had to wait for them to check on their dispatch for another half an hour and then two more call backs, and then they basically said they would NOT be coming out that afternoon or evening. Tough Luck! And only after another half hour's arguing, could I get them to commit to come out the next day as the first job of the day. My delayed move the next day took approximately 1-1/2 hours with drive time which could have easily been done the previous night. After the move, I asked for a reasonable rebate for their failure to show up when contracted, and they said they could only offer a measly $25 discount. That wasn't even close to what I even tipped the movers! Talk about not standing behind their contract and not treating customers fairly. Go with 2 Men and a Truck or some other more reputable mover who will treat their customers right.

DO NOT USE Move Central! They are dishonest and a terrible moving company. Where do I start? PRICING: What they dont tell you during your quote is that you have to use their packaging supplies. They will come in and packup your items and will charge you for every inch of bubble wrap and every box they use. The problem is that they charge RIDICULOUS prices for these materials. At least 30%more than if I bought the packaging material myself at home depot. If you dont want to use their material then you have to sign a waiver releasing them from all liability from damaging your goods! Packaging material is where they make their most money in my opinion. REIMBURSEMENT: they will ONLY pay the $.30 / lb rule for any damaged items. They completely ruined my daughters $800 crib that my mother in law bought for us. They bubble wrapped only a portion of the crib and completely scratched/dented it. They only gave me $30 for this. I also caught one of the movers WALKING on my tool chest in the moving truck. MILKING the CLOCK: the movers took their sweet time "packing up" everything to run up the clock. CUSTOMER SERVICE: is completely rude. They were not willing to work with us on any of these issues to make it right. On top of that they sent me multiple invoices with different prices but all with the same invoice number. When it was all said and done, I had a $1700 bill for one truck three guys to move me 15 miles. Choosing Move Central was one of the worst decisions in my life. STAY AWAY!!!

Absolutely HORRIFIC experience to say the least! Wish I could give negative 100 stars! I booked the move with Jay Ortiz, who seemed very kind and responsive. He quoted me $135/hour, and everything was confirmed for Friday, 3/11 between 8-10a. Two movers arrived promptly at 8a, a scrawny guy and a bigger one, which made us slightly concerned that they would get everything done. They started promptly, and confirmed that it would take them 1.5-2 hrs to get everything out.... it ended up taking them 4 HOURS just to move everything out of our 2 bedroom apt, and all we had left was furniture as we had moved all little items the week prior!!! The bigger one was complaining that their foreman undersold them, and it should've been a 3-man job. My husband and I agreed with them, and were understanding. Then, when it came time to disassemble the beds, they said they didn't have any tools to do so because their foreman said there was no disassembly requested, which is a lie. My husband had to go out twice to get tools, which of course delayed the process even further!! Ok, fine, mistake here. We FINALLY get everything out and the movers made a stop to pick up another piece of furniture at my parents. Per my mom, they were sitting around waiting at their house, when they could've easily knocked on the door. They were 100% trying to delay, so they could charge us more! NOT OK! After picking up that piece, they finally arrive at our final destination and begin unloading the truck. They were THE SLOWEST of slow, and at one point, the bigger man walked in with just a 2 lbs. blanket ladder. My mom, who came to help, called him out and told him that he couldn't be just walking in with one measly item! He claimed that he needed to get all the little stuff out first... YEAH, OK!. So I decided it was finally time to call the foreman and complain. I spoke with both Jay and Frank, who were BEYOND rude, and I told them that they were extremely slow, and I was not going to be paying for a 10+ hr. move, when it was quoted 4 hrs (MIND YOU, WE NEVER SIGNED ANY KIND OF CONTRACT, SO WE WERE NOT LEGALLY BOUND). I requested a discount and confirmed they would give me $100 off.... THAT'S IT?! I told them both that that wasn't acceptable, and they then called the movers to have them stop moving things and threatened to pack up the truck and take it to their warehouse!!! They said they would not restart the move unless we paid upfront, which makes no sense given that the move was not complete!!! Like excuse me, but this is our property and am by no means legally bound to pay you!! After many calls back and forth, he then claimed that there was no discount, but luckily, we were on a recorded line. After much arguing with both the movers and foreman. The bigger mover offered to move all things in 2 hours and leave. We agreed, and we finally got everything out, and they left. The foreman called me one last time and confirmed that I would get the $100 discount, plus $66 back, since they finished in 1.5 hrs vs. 2. Oh, thanks for the discount, Jay! So kind... All in all, it was an absolute JOKE of a move... I will NEVER use them again, and I HIGHLY suggest against anyone using them unless you want to get severely taken advantage of and work with complete a-holes! Oh, also, money is MAGICALLY missing out of one of our dressers, which neither my husband nor I moved prior....