Mr. S.
QD Mount-N-Slot: Short Bolts, Good Support
I recently purchased a QD Mount-n-Slot adapter from MSP and the product arrived within a week or so. However, the included bolts were not long enough to completely pass through the slot on my TPB12 (no fault of the MSP, I just have a thick stock I guess). I reached out to MSP's support on a Saturday, stating my issue, providing some pictures to illustrate my predicament, and asking if they could provide the dimensions of the bolts, a part number, or if they sold longer bolts for the adapter. I immediately received an automated email stating they were understaffed at the moment and a response may take up to 72 hours. Thankfully, even though it's the holiday season, I received a reply on Monday. The VP of marketing replied with "The tread is 8-32 x 5/8" Fastenal #1123115 You will need to find the longer version". Short, sweet, and to the point. Sure, there weren't any pleasantries, and it's always nice to read a "Hey, thanks for your patronage. I checked into this and blah blah blah. Let me know if there's anything else." in a support email, but it was exactly the information I needed and in an expeditious fashion. I can't be upset with that. Being a little short-handed at the moment seems to be the pervasive theme in the other reviews here, so I don't know if they have issues holding onto employees, or if they just lean on that as a small business where their employees wear several hats. Either way, reading this in several other reviews and then experiencing it myself, does make me wonder. Overall, I had a pretty good experience and asked them if they had a survey or something I could fill out. I would have appreciated a little more friendliness in the support, but I got my questions answered without trouble.



