MotorcycleidReviews of motorcycleid.com

This company will rip you off and not care l ordered parts over two months ago they said it was shipped by ups and there is no record of ups ever sending this item with there so called tracking number so buyers beware they will take your money and not send you anything MY TITLE IS THE BIG RIP OFF

After waiting on a shipment for over a month and two phone calls I posted my first review of this company and the next day they got back to me with a email stating. The package was lost. We have started the lost package investigation with the shippingcarrier.Unfortunately, we are unable to send you the free replacement since the product is out of stock. The product I have been waiting for for over a month was $112 Sure nice of this company to offer me a $25 gift certificate on my next purchase. After this experience won't be ordering here again.

Talked to a customer service representative about a product price/quantity prior to making any purchases. The representative gets back to me and tells me it's priced per set so I make my purchase. Only to later find out it is not priced per set but price per 1... Emailed back and forth for a couple of days showing them where I was told it's priced per set to see if they would hold their company accountable for the mistake on THEIR end and no they will only give you the run around. Now I'm forced to wait 2-3 business days for a return then another 2-3 business days for a refund AFTER the part is received by them... So my build is put on hold because this company does not know the product quantity in which they are selling ... Ridiculous!!!! Never again take my business to Partzilla

I don’t like leaving bad reviews for businesses as I understand that the public can be overly brutal online for minor mistakes. With that said, my experience has been pretty negative from start to finish. I’ll keep it to bullet points to make it easier to follow. - Rare Bike, hard to find parts. - Website lists brake rotors that fit said bike. - I verified prepurchase with rep to confirm. - Rep said yes so I ordered 2. - A week or so later only 1 arrives. - Next day I reach out via email and then chat, confusion ensues and they say they will respond in 48 hrs. - 72 hrs I reach out again saying the one I received doesn’t fit anyway but where is the second rotor? Also informed them I never heard back. - They ask for part number of product, Vin of bike and pictures of fitment..... meanwhile by sending these things to support this will be the 4th time I’ve tried contacting them, twice by chat, twice by email. I have yet to receive any emailed response other than this survey. No refund, no response, no resolution. I now have a claim to my cc company in hopes I can remedy this in some capacity. Maybe with a more common bike and more common parts you won’t experience my same issue. The shipping piece and lack of receiving the product or a response... well I hope it doesn’t happen to others.

Terrible experience. Used their sizing chart for a helmet, the helmet arrived and would not fit on my head. I let them know and they won't give me an RMA due to company not taking back helmets for 6 to 8 weeks because of covid. I have sent multiple e mails and called with no response what so ever. I did not wear the helmet. And the liner is removable and washable, one of the reasons I wanted it. Totally unacceptable service. Just waiting to get screwed with a 400 dollar helmet that does not fit!

I wish I had never stumbled upon this site, and had stuck with revzilla and ebay. long story short: i ordered stainless steel braided lines for my bike. i needed it quickly, so i paid a bit more than through the manufacturer. i noticed afterwards that it came with a clutch line. weird, considering the bike has a cable actuated clutch. so i tried to quickly cancel the order—to no avail, as after a maze of “we make canceling easy!” messages, they told me you could only cancel over the phone. you can change your order, no problem! but they’re not gonna let you get your money back THAT easily. anyway, i call the manufacturer, then i call motorcycle ID—turns out they sold me a brake line set for a completely different bike. so know that even if the website tells you that your bike fits, it could be totally wrong. so i wanted to cancel my order, obviously. i still needed that part by this weekend. even though they had been telling me that because of COVID, my item was unlikely to ship or arrive on time, as soon as i cancelled they told me that my item had likely shipped already (on the same phone call). so i would have to wait until my delivery came, then return it, and once they received it, i’d receive my refund in 3-5 business days. absolutely unacceptable. they took my money in exchange for something i didn’t ask for, and are not going to give my money back until i return the stuff I NEVER ASKED TO BE SENT. i will likely lose money over this, as i am doing work on someone else’s motorcycle. i will be telling anyone who will listen about this, and copy pasting this review everywhere i possibly can. thanks for tricking me out of $200, motorcycleID!!!

I ordered the wrong part from these people, and my attempt to return it has been nothing but irritating. They put off providing the required forms and labels, and have used up 3 of the 4 weeks return window. Their standard answer is that the process will move forward within 24-48 hours, but it doesn't happen. Support consists only of delaying tactics. I believe they want to eventually claim that the product was not returned on time and that refund is not available. They seem dishonest and unethical. According to my research, I am but one of hundreds with similar complaints. STAY AWAY. DO NOT BUY.

I had ordered a chain / sprocket kit for my 2004 DR-Z 400s and received it about a week later. I installed the sprockets and when I put the chain on it was too long. I double checked my order and it stated that the chain was a 520-112 with 44/15 gears which is an exact stock replacement. I installed the sprockets and when I installed the chain I noticed it was way too long. I checked the box that the chain came in and a 520-120 was sent to me. I contacted Motorcycledi and told them the problem and would like to have the correct chain. The sales person said that they would send me a $15.00 gift card if i would cut the chain to the correct length. I told him that is not what I want, I just want the correct chain that I paid for. He put me on hold twice for about 10 minutes each to contact the manufacture. He came back and said they will send a replacement but I have to wait 2-3 business days for a return label that they will email me and when I get the label i an to take the chain to UPS and send back to them. When they receive the chain from UPS they will send me the correct chain. So now I looking at waiting about two weeks to receive the correct chain I ordered. VERY POOR BUSINESS!