morganexteriorsinc.comReviews of morganexteriorsinc.com

We had cabinets and countertops replaced in the kitchen and two bathrooms. The original installer rushed to complete the install. As a result, the crown molding was installed upside down, doors were not aligned, trim was missing, some plumbing fixtures were not tightened, touch up paint did not match the cabinets, you could see light between the cabinet and the crown molding, and more. I have several emails back and forth between several email addresses starting in November, 2024. After MANY exchanges of emails, pictures of bad workmanship, phone calls with another representative, we finally had another person come out a couple of times. His first visit was to see what needed completed. The next visit he replaced the crown molding. But even with his work, you could look up the cabinet and see daylight between the cabinet and the crown molding. He told us he would be back. I have traded many messages over several months, and finally I was ignored. No responses to my text messages. This guy left an opened caulking gun on top of one of the cabinets. From a failed attempt to put black caulking between the crown molding and cabinet. The cabinets are gray. I understand Morgan Exteriors was trying to expand into Jacksonville, Fl. I understand the difficulties with getting installers, and/or subcontractors. But this experience was not good. After more emails from me in March 2026, I am now being ignored by Morgan as well. At this point, I don't want anyone from, or representing Morgan to return to our house. I can't trust that it would cause more harm than good. I'll have to find someone on my own to fix the issues at my expense. I cannot just let it go without other people knowing about our experience. This may be specific to Jacksonville, Florida. I cannot just walk away without saying something.

We were initially impressed by Morgan Exteriors — we even received a discount offer in exchange for writing a positive review before any work had begun. Sadly, that promising start didn’t reflect the experience that followed. From the moment we signed our agreement on March 4, 2025, communication became almost nonexistent. We had multiple questions throughout the process — regarding permits, installation timelines, and more — but emails went unanswered and phone calls were never returned. Despite repeatedly trying to reach our contact Addison (the owner's son), we received no response. Requests to speak directly with the owner were ignored, and we were continuously redirected to Addison or Lazaro. In the end, we had to drive to their office just to get anyone’s attention. Now it’s mid-July, and the work still isn’t finished. When the crew finally arrived to install the board and batten siding, the results were extremely disappointing: uneven cuts, visible gaps at the corners, and an overall rushed, unprofessional look. To make matters worse, the crew took our ladder — which took three weeks and several and follow-ups to recover. When it was returned, it had their company name written on it. Just hours after the job was wrapped up, we received an email with a final invoice — a quick response, ironically, after months of being ignored. This has, without a doubt, been the worst customer service experience we’ve ever had. Once the contract was signed and the deposit paid, the promised quality and professionalism vanished. Proceed with caution. Our experience with Morgan Exteriors has been one of frustration, poor communication, and substandard work, and broken promises. We are still waiting for a call from the owner.

I tried to cancel my job due to No parts had been order yet and no commutation. They were way pass the deadline. so in order for me to cancel they were going to keep more than half of my money, without doing anything or having any of my parts. STAY AWAY FROM THEM. My salesman said If they have gray, we make them pay. Fast forward 11/5/24The installer did not use Rust resistant screws or screw plate and now my screws and plate is rusting, I call them to replace and they said it would be a $165 trip fee just to replace screws and plate in my shower, and I have a Lifetime warranty

High-pressure sales scam company. Seriously check out what people are saying on Google about this company before you have them come to your house.

Over 4k in damage to my home . Was told I would be "made whole." Reimbursed $1,250.00, not even half! Kirk, Ben and Susan make me whole! But for the fact your crew caused damage, I would not have these out of pocket expenses . I have emails and photos to prove my statement. From Morgan 12/15/2021: "Dan, sir, I apologize if I came off crass earlier, I have nothing but the best intentions for your house in mind and we will get you made whole expeditiously and your job will shine" From Morgan Exteriors, 1/10/2022: "So here is our compensation we believe to be fair and equal to the damages: $500 toward the garage door (the panel itself) $150 for ripped screens, which we offered to have our insured worker who repairs screens for us weekly, denied to come to fix for that amount. $300 for the landscaping and doorbell. $300 for any miscellaneous, including having to deal with the issue in the first place." Is this how you would like to be treated? Is this how you want your home to be treated?