MonnitReviews of monnit.com

It’s hard to describe just how awful the experience is with this product. Starting with the good, it does work to track opening and closing of my gate. That’s where the good ends. The bad: -printed directions with sensor were not accurate -desktop and app interfaces are as unfriendly as it gets - it’s like the labels and interface were developed solely for Monnit employees and not an end user unfamiliar with the company or its products -text and email alerts for activity are formatted terribly. The customization offered only makes the messages harder to interpret -expensive monthly fee to continue “premium” features Please hire a company to develop your desktop site and app with the end user in mind.

Very bad customer w

You haven't done anything deserving only 1 star yet, but I ordered a few sensors and a gateway on the 30th, it has now been 6 days and the order hasn't shipped, a bit long of a lead time, but it did state up to 5 (I presume business days) for the item to be shipped. What's annoying is the message asking me to rate my experience with you, when I'm still waiting on my item to arrive, I suggest you set up the automated message to send a week AFTER the item has been delivered, or you'll have a bunch of customers thinking about the product they haven't received yet and getting annoyed. Thank you

Bad info on a product and they wouldn’t make right on it. Asked a question on an antenna for one of their products and they changed the specs on it. Ruined 20 NEMA boxes from their specifications. I Spent about $8000 and this is what I get Customer service just says “OH WELL GOOD LUCK LOL”

Waiting on material for over a month , we had to reach out to Monnitt to find out why we have only a partial order and find out it’s under re design ? We should have been told at purchase However , we did get a call about the invoice and payment

The hardware is unsatisfactory. The software is klunky. The sales and service folks missled us on the system capabilities. About 4 of the measurement systems didnt work. They all had issues connecting to the gateway.