MonnitReviews of monnit.com

Every experience with Monnit has unfortunately been a negative one. When I took on my current position, I reached out to Monnit to transfer reoccurring payments from my predecessor to my credit card. The contact at Monnit sent me the wrong form. Shortly after, I was contacted by someone else from Monnit with an invoice for a completely different customer. Sometime later I noticed I had been charged twice in one month. I contact Monnit to inquire about it, and I had to follow up on my inquiry over a week later to get a response. It was not a helpful response, she stated I should confirm that they had my up-to-date billing information. From here, I learned that they were billing my credit card for someone else's account (not even the same one from before!). It took over three weeks for Monnit to take ANY action on this. I sent emails asking on progress without hearing back. I have all of these unprofessional interactions documented. The Business Administration Manager who was handling this situation was not the least bit apologetic about any step of it; whether it was her late responses or the obvious mistakes of her team. I truly do not feel valued as a customer of Monnit, where business practices are at best mediocre. We most definitely are looking into other service providers because working with Monnit has been terrible.

We have been very disappointed in the technology provided by Monnit to monitor cold storage temperatures. After purchasing the hardware in 2016 and 2017, we experienced problems with cellular connections and discovered the equipment functioned on 2G technology. That was very surprising, since 4G technology had been out for many years and the information was not disclosed prior to purchase. In addition, their invoicing was often inaccurate, over charged, and lacked detail outlining the charges. The customer service was virtually non-existant during efforts to resolve the many billing discrepancies. We were so frustrated from the poor performance fo the equipment and worse response to billing problems, that we cancelled the service.

Slow to respond. Took several attempts to straighten billing problems. Not sure if it's resolved yet. Would not stand behind one of it's sensors that prematurely failed.

Their sensors are a waste of time if not used in a controlled environment (indoors only). We tested many, they consumed batteries extremely rapidly. The second MAJOR problem is that their LAN gateway is unstable and has to have power MANUALLY cycled very often when it just refuses to communicate via the LAN CONNECTION. We tested two of the units before moving on. This equipment was removed from our trials as poorly engineered.

Their support is as flaky as their products. Multiple rmas in a few months, tech support doesn't know how to utilize their own systems. There are better choices out there.

Couldn't get the app to load on my Samsung J7 V phone. Monnit would not refund my purchase.

10% of sensors are defective from my order. Very slow customer service and response rate. Do not purchase from Monnit unless you have a full-time technical support staff and can commit to a very challenging debugging process. Their system is unreliable and buggy.

I took part in a thirty day trial of monitoring service. I canceled within the thirty day trial period but nearly three years later I am being harrassed since they keep billing me despite canceling. Every time it is a new person that has no history despite dozens of phone calls. Good products, worst customer service ever! Next call I'm placing a complaint with the state Attorney General!