'New Look!' does not have an export to CSV/XML function, at least not that I can find. Also, would be beneficial to add a way you can make a note from the Reading Chart for later review and analysis.
Adding a sensor is remarkably easy. Very intuitive setup.
Response from MonnitJan 21, 2026
Thank you for sharing your thoughtful feedback! We’re glad to hear that you found adding sensors and setting them up to be intuitive—it’s great to know that part of the experience is working well for you. We also appreciate your suggestions about export options and note-taking within the Reading Chart.
Feedback like yours helps us focus on what matters most to our users.
DA
Dan A.
Great product, but customer service needs improvement
Technically, a great product. Nothing quite like it on the market for what it can do at the price point its offered. Battery based sensors seemed at first to be questionable but turns out they are extremely reliable and will last years on coin cells with 20 min interval updates. I've only had one fail out of a hundred installs (out of the box) and that is where Monnit loses stars.
If you have a problem with an installation that requires an RMA, all the onus is on you. They will not ship product to you with an understanding that you are returning the defective unit. In fact, they will not even issue an RMA, unless you repeat all the diagnostic steps you have already done on your own, in front of them real-time and to their satisfaction. It does not matter what you know, how many sites you've installed, or the fact that you over-stand what you are doing. Even though the unit is bad from factory, plan on making a second trip to the job site to re-diagnose it just to prove to customer service that you are owed an RMA. When the unit was bad to begin with and it is not your fault.
Also, if you have a suggestion how to make the service better or software features easier to use, save that for yourself. It is a waste of time to try and ask for anything to be improved in the software. However, if you can live with how it works (as I have done) and invent your own workarounds to implement how you need it, the product is rock solid reliable.
