MonnitReviews of monnit.com

I purchased two of their products A wireless sensor and a software package to operate the sensor. I was then told I would need a Gateway software in order to access the sensor which was incorrect but I paid for this anyway on the advice of the salesperson. I downloaded the software and the license key that was provided did not work with the package that I purchased I contacted them about this and they said I had to buy yet another software key to activate the software download in order to access my sensor. So we did this and I requested a refund for the previous software that I purchased that was not what I ordered and they never refunded my money. I was finally able to get the sensor configuration tool to see the sensor but after configuring the sensor the software couldn't access the sensor. I called support multiple times they agreed they were unable to help me get the problem resolved we never could figure out what caused the issue so I decided to go with the cloud service. Purchasing and attempting to use the sensor was such a hassle it's sits in a drawer to this day.

The receiver stopped working and there was no attempt to offer repair and replacement at a reasonable price. At the moment I am convinced that this is a inferior product with 'Temperature Stick' doing a much better job.

Purchasing from monnit.com is a huge struggle. The web site is poorly laid out, the search function is sub-par, the product lines (and what is compatible with my existing products?) are confusing, saving payment information is tedious and likely needs to be done two or three times... And that's just placing the order! Once a purchase is made, an accurate invoice is not available because the shipping is not calculated until the order is shipped! What is this 1973? Accurate shipping costs have been available online since the 80's (it's true, via dial-up). Any why does is take 2-3 weeks to prepare an other for shipping? 2-3 HOURS is acceptable, 2-3 days if there is a natural disaster, but 2-3 weeks is completely unacceptable. Even then, no final invoice showing the accurate shipping cost is available online, requiring a phone call to customer service to request on. I do like the product... but I DREAD having to order anything from monnit.com

Ordered a Cellular Gateway over the phone. Monnit shipped, after 2 weeks, the wrong Gateway to work with the temperature sensors. The Gateway was returned with a RMA. After 3 weeks they shipped the correct Gateway. The new Gateway would drop the Verizon connection for 4 - 7 hours at a time. Tried several different locations per Monnit. Having to leave for AZ for the winter Monnit issued a RMA to return all the equipment. Monnit admitted it was there problem for shipping the wrong Gateway. Of the $618 I paid they will only refund $420. They now will no longer answer my E-mails. This has been a bad experience. I will contact the BBB to see if they can help.

Terrible, do not use. Products are awful, customer support doesn't exist.

I have not been able to use this product since I bought it. I asked for assistance which did not come.

Much like the other negative reviews, we have had profound issues with the Alta temp product. First battery drain (days, not years) on som units, now units simply stop communicating for no reason after working just fine for weeks. My experiences with Monnit about 5 years ago were great, but I fear something has changed in product quality since. I currently have 3 units under RMA, and 2 more that appear to be going down the same bad "lack of communication" path. May be associated somewhat with being outside sensors (though not 100%), but current communication issue is neither battery, nor getting system to initially communicate well from distant locations.........and I have not heard any explanation as yet that they understands whats up. Customer service has been reasonable from the person on the other side of phone aspect.... but there have also been times where we don't hear back, and we have yet to see our now "fixed" units returned. The units have been a game changer for our folks seeing greenhouse and outdoor temperatures real time........but the random acts of lost communication are extremely frustrating and removing use of these devices for temperature logging (which we had intended them for)...as whenever communications stops, so does logging by the probe as part of the issue. Company needs to get their act together on technical side!

no one answered my email or web requests.