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Monkstars (monkstars.com) has 108 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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Showing 74 reviews with 1 star · Clear filters
Linea L.
I ordered a hoodie in early December and I'm still waiting for it. The tracking number is bogus. Something's up with this place. I have a feeling that I'm going to be kissing my $56 goodbye. Also, two of the positive five star replies are from two different people quote unquote but with the exact same wording. I think that monkstars is padding their own reviews.
Steve M.
I ordered two hooded shirts in November promise to be here by Christmas I got one t-shirt it was extra small I ordered extra large other shirt still has not arrived it is Christmas I have tried to work with Ellie she has not helped me at all it has told me to stop contacting them now all I want is an address to send the product back to them this company I find out is not even a Better Business Bureau company and all the other product comes from China
nick R.
Awful service, ordered something three weeks ago have yet to hear from them. DONT BUY FROM THEM ITS A SCAM
Gabrielle S.
I ordered on December 6th and still have not gotten my package! I got a crappy tracking number that says it was delivered but it hasn't. They sent me a Facebook message that says, "sorry customer. ship already". I'm calling my bank in the morning! Don't buy from these losers!
Richard
I'd give them zero stars of I could. Horrible customer service, IF you can get them to respond. Took two months to receive product, which was past when I needed it,
Becky
STILL WAITING 2 WEEKS, NO REPLY TO EMAILS, DO NOT ORDER FROM THIS PLACE!!
Amanda S.
Wrote 2 emails, first went without response. I ordered dec 14 still have not recieved a shipping email. Says to contact them if you haven't recieved a shipping or tracking number within 5 days but now it has been a week.
Clive W.
Placed order on November 24th, they said they are based in US but items are shipped from Shanghai! conflicting email updates, first 1 stated unable to deliver parcel, then 30 minutes later another update stating item was being transported to 'hub' at Shanghai airport!!! Checked tracking number today, and item is STILL at airport 5 days later. Contacted card issuer to put in a complaint and refund. 24/12/18 Update: STILL no movement from 'tracking number but today had a message from Monkstars.com on FaceBook asking if I liked my purchase! The message was automated and gave 3 options, which again went directly to an other automated option list and although I even wrote comments with the options, no real user response. Even contacted FaceBook via their Ad complaints page but they say that Monkstars are not violating their service even though I gave FB a lot of info!! Just stay clear. UPDATE: I found out yesterday, January 4th. 2019 that my order arrived to my son in Canada. Although glad and he is very pleased with my present, I still feel that my original review stands as a very poor Customer Service was given. I will not be using them again.