MonkstarsReviews of monkstars.com

HERE IS THE EMAIL I ACTUALLY JUST WROTE THIS COMPANY AFTER RIPPING ME OFF AND FINALLY CLAIMING THAT I NEVER CONTACTED THEM. IF YOU ARE THINKING OF ORDERING ANYTHING FROM THESE PEOPLE - DON'T!!! YOU'LL JUST BE THROWING YOUR $$ AWAY. Re: [Monkstars] Re: RE: Daniel! Time is flying! (3) NO RESPONSE FROM ME? Is an utter LIE. I contacted you when it was taking forever to get this package. Then I contacted you many times after saying what a piece of crap this item was and I didn't want it and wanted to return it. I will continue to submit bad reviews for your company for both late deliveries, absent responses to customer service and poor quality of the item, as well as YOU KNOW SENDING ME EMAILS LYING ABOUT WHAT HAPPENED. YOUR SERVICE AND QUALITY WERE AND ARE UNACCEPTABLE. NOW YOUR HARRASSING ME, WHICH I'LL ALSO PUT IN MY REVIEWS

I cannot even begin to say how bad this company is. Not only did it take forever to get my order, after it arrived it was way to big. When I attempted to contact them about it they wouldn't return any of my emails or messages. After like two weeks I finally heard from them when I explained what happened they wanted me to to return the product for the correct size and pay return postage and shipping on a knew one, or keep the one I had and reorder the correct size and pay for shipping after I've already paid shipping on the wrong product or they would give me a 30% off coupon on a future order lol like I'd ever order from here again. So I'm stuck with a hoodie that I spent over $50 on and can't even wear. I'd never order from them again and they suggest noone else order from them either.

Wish I could do a negative 10! This is a continuation of my previous review. After a month of trying to get this "Jacket" (it's not a sweatshirt) shipped back, I discover today that it will cost $203.30 to send back to VN. I've been waiting for a month to just get a phone number from the seller. I finally gave up and was going to use Paypal's number to just get it shipped back. I spend an hour on the phone with FedEx to get help with the shipping label (there's 4 forms that must go with the shipment). BTW...FedEx was the cheapest way to ship it back at $203.30! Paypal only gives you $30 in shipping. USPS was $55.24 (but I don't trust it was ever arrive). So I'm eating the $54 the stupid jacket cost and maybe there is a 7ft 250 pound basketball player that like the cello that would like this piece of crap. NEVER BUY ANYTHING FROM MONKSTARS! Worthless products and customer service stinks!!!

This is a Chinese Scam. They steal my art images for their crappy knock off products.

DO NOT ORDER FROM THIS COMPANY, IT'S A SCAM! IF I could give this company a MINUS score, I would in a heart beat. I ordered a Hoodie for my grandson on December 13th and still have not received it. I have been in contact with the company every day and each time they give me a different excuse. They gave me a tracking number which shows nothing! WORST customer service I have ever experienced. I wish I would of read the reviews before ordering! Don't order from them, they don't care about your order, they just want your money. They offered me a 30% off coupon hahaha AND a 20% refund! YAH, not gonna happen. I have filed a claim and disuputing the charges and WILL get my full refund one way or another! PLEASE PLEASE PLEASE read the reviews and do NOT order from this company. I can't believe nobody has shut them down! What good does it do for people to leave comments if nobody does anything about it!!!!!

won't refun....this is what they email me: Elly (Monkstars) Jan 21, 02:06 PST Dear Sir/Madam, Could you kindly tell me the reason why you want to return? Jan 21, 03:44 PST I thought it was a kangaroo-style cotton vest .... but it's completely different. Jan 21, 23:59 PST Dear Sir/Madam, I'm so sorry to hear that. May I have some actual photos/videos that show clearly the problem? W T F???? Jan 22, 02:24 PST I do not need to send photo your fabric is not what I thought of a warm vest. i just want a rma...or were do y return the shirt. Jan 22, 19:57 PST Dear Sir/Madam, So sad to hear that. Please kindly let me explain something here: For the material, it is stated clearly in our description. I deeply understand that everyone prefers cotton. We do, too. But cotton definitely cannot be accepted by full-printing machine, can not be made into this kind of clothes. You can make a search on this. And this is the best material to be used. Honestly, this one is more expensive than normal cotton. Please kindly understand that we always want our product to be the best. However, as you do not satisfy with our product, may we 10% refund to you please? You want a picture ... I did not like the vest the moment I unpacked it... but you insist so much on the reasons for my desire to be reimbursed ... 100% ... not 10 %. the vest is not even big enough I'm 6'5 240lbs. Now give me the refund process for the vest. Jan 23, 18:50 PST Dear Sir/Madam, Thanks for sharing your photo. Actually, the item is not different from our mock up. - For the size: Our clothing is made after our own size charts that are shown on our pages. I'm not sure whether you read them carefully. We offer to refund 20% for your order. We will be glad if you can respond us. Have a nice day. If you need other help, don't mind contacting us. Best regards, Elly Jan 23, 19:07 PST Dear Sir/Madam, We just offer to refund 20% for the material - For the size: Please send us some actual photos of what you actually got. If the one you got is far different from our size chart, we will free send an item to you (you can choose another size this time) or refund for you. To do that, we need your help. The requirements for the photos/videos:i- All the clothes need to be put flatly. ii- The size mark is showed clearly iii- The numbers in the ruler are showed clearly. iv- The ruler position is exactly as where we put. Especially the bust, the ruler needs to be put horizontally from this top's armpit to the other. v- Please check our example attached below. We will consider the photo(s) then have a proper answer to you. ^^ don't order from them SCAM

It took 25 days from the day I ordered the shirt to the day it got to my door. The shirt was massive, The shoulder on the shirt almost comes down to my elbow and it looks ridiculous and is made of slippery polyester. And since it took 25 days to get here, I can’t return it because their return policy says I can only exchange it within 7 days of ordering. I hope someone won’t make the same mistake I did and READ THE REVIEWS FOR EVERYTHING.

This company doesn't even deserve the 1 star I've had to give them in this review. They are terrible, the quality of goods is truly sh$t and the sizing is ridiculous. Please check the small print before ordering anything, they cover all their shoddy tat in the wording of their small print and spew it back at you when you question the goods that you've received. I have spent nearly £130 with them and am so disappointed in the cr@p that has arrived. In the last email I received from them they suggested that I was conning them, hardly! I should consider myself lucky that I received goods from them as I understand from other reviews that other customers haven't had their deliveries yet. They are rip off merchants and will do anything they can to pass the blame on to the buyer. It's not worth the gamble buying from this company. I have refused delivery of the last item from my order and sent it back and now Monkstars are saying that it's going to get lost in the post and there's nothing they can do now. Regardless of whether they receive the retuned item they will deny it. I will not be spending any more money with these grifters.