MondoReviews of mondotees.com

These people are awful and can't even ship your first order from them. They lie to you and just do not care. Honestly the worst online shopping experience I've ever had.

Ordered a vinyl from them and they sent me the wrong one. I have tried reaching out to them but they completely ignore you. Do not shop here

Never again. I placed an order back in September for a gift in December. I initially they saod October. October became November. In November they said for certain it would go out by the end of the month. End of the month and they don't andwer email. They still haven't seen the messages I sent to their Facebook messenger. Their listed phone number doesn't work. They STILL have no way to check order status on their site. Only when I called them out on one of their Facebook posts did they reply. The answer? Oh yeah, some people got their stuff already. They'll get to mine in a few days. One of the single most unprofessional companies I've tried to buy from online. They give small businesses a bad name because they treat their shop like something they work at when they feel like it. There seems to be very few quality standards and the customers are an afterthought. Never, ever again.

I loved to order at mondotees.com because I love their selection of goods and for my circumstances, I ordered a lot at there. recently, I preordered a product I was awaiting for a while and for the sake of shipping cost saving, a few other goods. I waited for the delivery and got a bit sad that DHL messed up to bring the delivery to me. Mondo was so kind to make a replacement order but suddenly took the preorder-product from my order ( which was the only reason for the order ), with the quote "Sadly we are unable to ship that pin to an international address". I asked a few times why they are "unable" to ship this product to me, because I already ordered it and it was on its way to me. But I only got "answers" like: "I apologize for the inconvenience" or "I'm terribly sorry" but being honest, that's no answer. I feel like their service emails are generated by a program that mixes up a few template sentences, unable to answer the questing I was asking. I don't feel taken seriously as a customer by this procedure, very disappointing.