Julie P.
Ring broke 2 days after I got it
Ring broke 2 days after I got it. Wore it 1 time. Very bummed now I just wish to return it . Update: they've stated they want to make it "right" but offer no helpful ways. Only response i got was "send it back". No address not label no directions. Super unhelpful and unprofessional.
Response from Moiss EraOct 3, 2026
We’re genuinely so sorry this happened. We can only imagine how disappointing it must feel, especially after wearing your ring just once. We’d really love to make this right for you. Please mail us your order details, and we’ll send you a brand-new replacement ring. We hope we can turn this disappointment into a happy experience for you.




