Jeanne S.
Mohawk Heating made things right
In order to get a service call from the company Mohawk Heating CO. INC. (Heating and Air-conditioning) located in Duanesburg, NY I paid $135.00. Jeffrey the technician made an appointment to come back the next day to service my air conditioner. They needed time to diagnose the problem. I explained to them multiple times I was on a fixed income, and I couldn’t afford a big bill. Jeffrey came back the next day and assured me several times before he left my home that day that I would have air conditioning. He did spend a long time trying to solve the problem. However, he did not fix it. He did not charge me at the time for he wanted to send one of his superiors over to check his findings. Jeffrey’s superior did not find anything different then what Jeffrey had found. He did say if you add another part for $500.00 that it “might” make the air conditioner work but that it was not guaranteed. When the bill came it was for $1,242.00 in addition to the $135.00 for the original service call. For $1,377.00 I received nothing, and my air conditioner still does not work. I feel that the Mohawk Heating CO. INC. (Heating and Air-conditioning) gouged a senior citizen, and I would not recommend them. November 1st 2024 UPDATE After posting a review on Mohawk Heating’s website, Christina called me and offered to order the $500 part and put it in free of charge to make the air conditioner work. If it did not fix the air conditioner, they would return my check for $1,377 and charge nothing for their services. Logan came and fixed the air conditioner and heat pump on October 24th. It works perfectly and is guaranteed for one year. Mohawk Heating was more than fair by ordering the additional part and putting it in at their expense. They will be my heating and cooling company from now on and I will recommend them to everyone.