Mobile KangarooReviews of mobilekangaroo.com

No answer when I called. Went to voicemail. No return call. Interesting business model.

I had a terrible experience with Mobile Kangaroo in Phoenix and would encourage you to steer clear of this place. Apple sent me to this store for a simple battery replacement. My battery was losing power, and Apple thought it needed to be replaced. Although Apple arranged a specific appointment for me, the single employee there looked surprised to see me and wanted to diagnose the phone. I explained I was only there for a battery swap. Unfortunately, they did not have the correct replacement battery, and the Kangaroo employee told me it would arrive in two days. Three days later, I called them. The same employee had no recollection of the order. In fact, he had not gotten around to ordering the replacement battery, which took another two days to arrive. I then took my cell phone back to Kangaroo for the battery swap. The employee said he would have it ready in an hour and a half. I returned then and took the phone with me. As soon as I got home, I noticed something rattling inside the phone, and then it kept shutting down and powering back up over and over, so I called Kangaroo. First, the same employee said he was sure everything was fine, but when I stressed that there was something significantly wrong, he had me return. During this visit, while I sat waiting for around 45 minutes, the employee discovered that the logic board had been damaged and admitted he had caused the issue. He then sent me to an Apple store. There, the Apple tech guys were puzzled by the phone damage and implored me not to take any cell phone to Kangaroo for repair. In the end, a week of my time was wasted, and I am having to go several days without a phone while Apple sends a new logic board. This has been frustrating and puzzling. While Kangaroo is listed as an "authorized Apple" service center, there was only one employee at the store I visited. He is often occupied by customers in front, then goes to the back to perform repairs. He seems overwhelmed and undertrained. I do not recommend taking your cell phone to Kangaroo Mobile. In fact, I would head to any other repair place but Kangaroo.

We went to Apple Support Store in East Rockaway NY . Tech named Nick was extremely helpful! He was knowledgeable,polite and fixed a problem with my phone that I had been having for a long time! Just recommended my neighbors to visit this store and look for Nick !