MobileFun.comReviews of mobilefun.com

This company is in the mobile phone business but yet you can not find a contact phone number for customer service anywhere on their web site, that should tell you something. Everywhere I read contact us but there is no way to do it. I have been waiting for my order for two weeks now and can't get any tracking info or a contact person to let me know what's going on. Their tracking info is a copy of your order saying shipped on such a date, but don't tell you where it is, lot a good that does. Can I get some support here, or do I need to cancel my order for a refund.

It took 28 days for the iPad Pro case I ordered to arrive. When it did arrive, it was the wrong product. I specifically ordered from MobileFun because they advertised the original design of the Gumdrop case. What they shipped me was the ugly-as-sin "improved" version of the case. If I wanted that version I could have bought it for less money (and a shipping time of less than a month). So far they have not responded to my request for a refund. The short version is they are slow, inaccurate, misleading, and unresponsive. I would never purchase anything from this company again.

I ordered a phone case that said it would be arriving the next day, and was given an estimated shipping date of 4 days later. That was 39 days ago. Now it's just "we apologize for the delay in completing the order" emails with a new arrival date, usually coming in 3-4 days after the previous new arrival date passed. Contacting customer service gets you nowhere either, as it takes them days to respond, and then they just tell you the item is back-ordered and maybe you'd like something else? If I wanted something else, I would have ordered something else. They should be honest about back-ordered items on the website rather than advertise something they don't actually have to sell. Or at least wait to charge the customer until they're actually ready to ship the item.

More than once , even if the contact , there is no reply

Placed an order in November and keep getting emails of delay. No information, just more delays. It's been a couple months!!! Alternatives, suggestions.... that would be too helpful or customer service oriented. Customer service sucks. No telephone number.

So I placed my order about 2 weeks ahead of the date i needed the item for. I even paid extra for shipping because according to the website the item was too valuable to use regular ground shipping. I receive my confirmation email that my order has been processed and will be shipping out the day I placed my order. I wait. Then as the expected delivery date passes i email them because apparently there is no actual way to call anyone. Like most others who had a horrible experience i find out they take 1-2 business days to respond. Well they do respond 2 business days later. According to them my order was stopped for "random security checks" and then asked me to fill out additional information to complete the order. My first issue is if it was stopped why wasnt i notified earlier. I would have gladly filled out the information. At this point i needed the item in 2 business days otherwise its pointless. So i asked them even if i fill out this information can they get it to me in time. If they had any sense of customer service i would expect them to work with me to try to get the item to me. But instead they said they couldnt do it and so i asked them to cancel the order since nobody over there seems to want my business.

Used this company a few years ago and was happy with the product and service. However, my latest experience was appalling. The courier failed to deliver to my address, despite the fact that we were in, lights were on all over the house etc. I emailed Mobilefun's customer dis-service people who took over a day to respond with the unhelpful comment that I should check with my neighbours (already done obviously!!). I emailed Mobilefun to this effect. No reply. Hmmm. Finally spoke to an apologetic lady who promised to despatch the product by Special Delivery along with a "gift" by way of a gesture of goodwill. Imagine my surprise when I received an email about an hour later advising me the product was no longer available, and I should allow 5 days to receive a refund. Guess whether I shall tell everyone I know of my experience? Guess whether I shall ever use this company again?

I received my product and it was faulty. I asked company about returning it and they said they would send a new one. Also said, IN WRITING, that if I included receipt for return postage they would reimburse me for that. So I sent the item back, and enclosed the receipt with package, per company's instructions. But the company never refunded me my money for the postage, saying the person who opened the package said there was no receipt, which is a BOLD-FACE LIE. I even sent the photos of the receipt, telling them the cost of postage was $15.29, but they still refused to honor their statement.