Horrible customer service. Bought a new pair of headphones but when received them they appeared "used" the earbuds were dirty and gross. I sent them back following all their instructions, spent $25 to do so and ten days later it was sent back to me with no note.
I escalated the return through PayPal to get my money back.
Response from MobileFun.comMar 5, 2018
Hi Laura,
Thank you for taking the time to write your feedback, we are sorry to hear that you are not satisfied with the service that had been provided to you.
We have emailed you regarding this, so we are able to resolve this for you. We will look forward to your response.
JB
Jas B.
Very poor shipping
My order got shipped out on January 29, 2018. It's now February 28, 2018 and I have yet to receive it. I sent out an email on February 18th telling them that it has been 15 business days and that I haven't received my order. I was told that on rare occasions it can take 20 business days. So now its been 21 business days (4+ weeks) and I still haven't received my case.
The funny thing is mobilefun sent me a link in an email on February 23rd to review the case...
Response from MobileFun.comMar 1, 2018
Hi Jas,
Thank you for taking the time to write your review, we are sorry to hear that your item has now been delivered to yourself.
I can see that we have responded to your email on the 28/02 and asked you to fill out our disclaimer form so we are able to reship/refund your order.
Please, could you fill this out so we are able to resolve this for you?
MP
Mike P.
Terrible....
Terrible..... Company claim to be Canadian, even has .ca in the web address. They offer shipping via Canada Post, but items are shipped from England. Almost 40 hours after item apparently shipped tracking number still doesn't work, customer service is non existent..
Response from MobileFun.comFeb 19, 2018
Hi Mike,
We are sorry to hear that you are not happy with our service. I have checked your order and can see our colleague has responded to your email with the tracking number.
Your order was dispatched on the 16/02/2018. It is currently with the Candian post and will be with you in 2-4 days.
AB
Andreas B.
No delivery and bad customer service
No delivery on ordered product and Customer Service has stopped replying to my questions and requests. There is no phone number to contact them on.
Not a company to trust when things go wrong.
Response from MobileFun.comFeb 19, 2018
Hi Andreas,
Please accept our sincere apologies that you haven't heard from our Swedish Customer Service for a while, I have informed them to respond to your questions.
MK
Michael K.
Absolute joke.
Absolute joke.
I have still not received my order which I placed on the 18 Jan and it stated that delivery would be within 2-8 business days.
It is now the 07 Feb 18 (14 business days/20 calendar days later) and no sign of my delivery.
Just check the "track my order" and it states "No shipments have been made yet on your order - Pending Stock - Your order will be dispatched as soon as we receive your items from our suppliers, we're doing everything we can to fulfil your order as soon as possible."
What a joke. I am getting my order cancelled - I will have my phone upgraded or broken before this order arrives. My order should have not been taken without confirming this item was not in stock or at least notified me that there would be a significant delay.
Response from MobileFun.comFeb 8, 2018
Hi
Thank you for writing your feedback, please accept our sincere apologies regarding this, I have checked your order and can see the product you had ordered was out of stock. You contacted us, so we have now cancelled and refunded your order.
This should be in your account now.
TH
Thabo
I'm based in SA and bought Huawei P10 …
I'm based in SA and bought Huawei P10 plus cover case, the the order was cancelled without any explanation or communication. Sent few (3) emails inquiring about refund and no one is responding to my emails. Please assist
Response from MobileFun.comJan 18, 2018
Hi
Thank you for taking the time to write your feedback, please accept our sincere apologies regarding your order. This was automatically cancelled by the system, the item has now been discontinued and we have refunded you this will take 72 hours to get back into your account. We will send an email to confirm this.
MT
Martin T.
Why does it take ages for the Customer …
Why does it take ages for the Customer service to answer me?
It is a factory defect and I want either a new Whitestone Dome Glass or refund of all the money.
I mean nothing bad towards the compan, I just want the right to be right.
A very dissatisfied customer
Response from MobileFun.comJan 12, 2018
Hi
Thank you for taking the time to write your feedback, I can see that our Customer Service has contacted yourself, and are sending you a replacement screen protector.
We hope this has restored your faith in us.
EO
Eco O.
I haven't received my order that was a …
I haven't received my order that was a Christmas present!
My order is order #20131266
It was supposed to arrive in 2-3 business days and It's been over 2 weeks!
Please refund me my money now ($186.95 Canadian) and I will purchase locally.
Best Regards,
Lara
Response from MobileFun.comDec 20, 2017
Hi Lara,
Thanks for taking the time to provide a feedback regarding your experience with an order placed with us and we are really sorry to see it was not a positive one.
We do, understand your frustration with the situation however, we did, though my colleagues Jordan, send you an email on 08.12.2017 that sounded like this:
'Hi Lara,
The reason why I am emailing you is regarding your order for the following item:52794-Parrot MINIKIT Neo 2 HD Bluetooth Hands-free Kit,42319 Olixar AquaFonik Bluetooth Shower Speaker - Blue &42321 Olixar AquaFonik Bluetooth Shower Speaker - Pink
I am sorry to advise but due to the Dangerous goods shipping act, DHL is no longer able to ship any batteries or power banks to our customers overseas.
For this we are very sorry, I can issue you with a full refund on this item or you could swap this item with something else from our site for the same cost.
Please remember that we cannot ship batteries /power banks or anything that comes with a battery, please reply to this email if you would like to change your order or have a refund.
Once again we are sorry for any inconvenience this has caused.
Thanks in advance.
Kind regards,
Jordan H
Customer Service Specialist'
...and we were waiting for your instructions regarding the order.
I will assume that you don't want it anymore and I will process a full refund asap.
Please allow 3-5 working days for the transaction to be cleared with your bank.
Please accept our apologies for any inconveniences this situation might have caused.
Should you need any further details please contact us via [email protected]
Thanks for understanding.
