com is the official site of Major League Baseball and is overseen by Major League Baseball Advanced Media, LP.
MLB (mlb.com) has 70 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Equipment & Associations · Poughkeepsie, New York
Excellent
Equipment & Associations · Amherst, New York
Excellent
Equipment & Associations · New York, New York
Excellent
Equipment & Associations · New Rochelle, New York
Excellent
Showing 62 reviews with 1 star · Clear filters
William H.
They block writing review so you won’t know the truth about working with them. Please be careful about signing up with them. I’ve tried to write a review of my experience with them several times that have been circumvented by their internet prowess. Please be wary of agreeing to work with them.
Consumer
Worst customer service on the planet. Less games every year - no explanation of why a game is not being broadcast. Mobile devices sometimes allow you to log in and other times indicate you have no subscription. Waste of time trying to talk to customer service. Why aren't they required to inform repeat customers that they will be getter fewer games before the subscription is renewed each year? Typical of the arrogant pigs that control MLB today.
James G.
Customer service is non-existing on opening day after I paid for subscription I could not get the game I called their customer service number they kept me on hold with music for 45 minutes and then told me customer service was unavailable.
Dieter H.
First they did not recognize my order number. They sent me to a service that charges $1 to tell you how to make a return. This service signed me up for a full year at $55. I had to make out four different returns (wrong size) since they shipped from four locations. There was no way to combune the returns. Then had to bring to a USPS location. This whole process took me almost three hours! At each step it went in circles. No way to contact MLB Shop directly for assistance.
Patrick H.
Horrible company. Cancelled my order and never notified me. Had me waiting for a whole month. I would not order from here unless you want a headache
Ticked C.
Worst rip off ever pay for the service to catch playoff baseball and every single game is blacked out. Cant watch any games
Mike T.
Terrible. Constant blackouts. Waste of money.
Ted G.
They have made a deal with Apple TV. Some games I'd normally get to watch say "Apple TV". To watch these games I must sign up for free Apple TV trial. I've already had a free Apple TV trial and don't want it. Now I can't watch many regular games because of this deal mlb.com made with Apple. So, mlb.com gets paid by me to watch a game but gets paid by Apple to not let me watch that game. You can't make a good deal with a bad guy (mlb.com is that bad guy).