UKBREWER
If u could give 0 I would
If u could give 0 I would. It's all automated replies. How is it this bad?? I'd never pay for another subscription they must have such a low opinion of their customers providing such awful service. ZERO STARS
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MLB (mlb.com) has 70 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Showing 62 reviews with 1 star · Clear filters
UKBREWER
If u could give 0 I would. It's all automated replies. How is it this bad?? I'd never pay for another subscription they must have such a low opinion of their customers providing such awful service. ZERO STARS
Wayne T.
I asked mlb to cancel my subscription, not to give me a refund, but to cancel. They refuse. They told me in an email it is against their policy. Is this legal?
Mark H.
I hope Apple TV is paying MLB enough to cover the growing amount of pissed off customers dropping out. After 10 years of being a loyal customer you can add me to the list.
Wayne H.
Too many games blacked out... Regional blackout... Apple TV blackout.... ESPN blackout... TBS or TNT blackout! What am I paying to?? I'm done with the MLB package.... Never again
Michael C.
Perhaps the worst customer service of all time? Been contacting MLB about two game used baseballs that sported the MLB hologram but weren't in their system for over ten years now (crazy, isn't it?) and still haven't gotten a resolution. Hilarious, right? Started way back in 2014 with a customer rep named Howard Shelton, now the customer service agents decline to use their names, which is understandable given how awful the service they provide is. Latest exchange involved me sending in pictures of the balls and holograms (again), and then told... and this is word for word from the un-named agent... "Please continue to check the website for updates." Over ten years. "Just keep checking the website" sounds like someone doesn't want to do their job, does it?
Pete S.
I try to watch a game and cannot get it on my tv or my computer. This happens 50-75% of the time. At the beginning of the season, I even bought a 1000 dollar new TV with model number given to me by MLB help line. It still does not work consistently. This is the most frustrating thing I have ever experienced. The help line told me my tv model will not work anymore due to upgrades in the software. What the heck!!!!! Am I supossed to buy another TV to see if I can get it to work? Have the time will not work on my computer
John D.
I subscribe to MLB. You can’t get all the games you pay for. They put games on all kinds of Cable channels. If you happen to be able to get it you have to listen to crappy announcers a team wouldn’t employ. You definitely do not get what you pay for, and it gets worse every year.
Paul R.
The web site changes in the past 2+ weeks is terrible. Today, it didn't even show the score or box from last night. Time to find a site to get Guardian news and information.