Ian
Unbelievable
Unbelievable. I ordered 100 calendars for my business along with 100 envelopes to mail them to my clients. I ordered these as part of a time sensitive marketing campaign, so I needed to know where things were in order to plan. After 2 weeks, I hadn't heard anything, so I called to find out about the order status. No one could tell me anything about the order, only that it had been sent to a third party vendor, despite indicating top of the line printing equipment on its site. Called at the end of the week, still no answers. They told me they couldn't get anything since it was the end of the week, so I waited over the weekend and called back Monday. Still no answers. I got fed up and chose to cancel the order. They told me they had to wait until they heard back from the vendor to cancel the order. At that point, I was just done and ordered my calendars with a different company. A few weeks later, two boxes showed up at my house- the calendars and the envelopes. I figured mines press knew the calendars wouldn't be good to anyone else (they were printed with my name and credentials on them) so they just sent them to me. Two weeks later I got a call from the company stating the calendars had been sent by mistake and that they either needed to bill me or get them back. I told them I had no intention of paying for the calendars and that I had already hand addressed the envelopes. They were welcome to the shipment but they needed to be aware that the envelopes were no longer good and the calendars have my info on them. The company is paying money to have the items shipped back to them, I kid you not. I asked what they will do with the shipment once they get it back, the plan is to cut my info off the calendar and give it to nursing homes and schools in the area. Again, I kid you not. This is their plan, instead of cutting losses and learning from their root problem- poor communication- they're going to cut up the calendars and give them away. Net loss here- I wasted a total of three weeks waiting for updates on an order when I could have just started with a different company. Also, it is time consuming to address 100 envelopes by hand (I wanted the personal touch). What an absolutely absurd business practice. Never again, Mines Press! I'm absolutely going to steer clear of these guys in the future and recommend you do the same.