Laszlo V.
Customer service is garbage
Customer service is nonexistent. I lost access to my account and their automated systems failed to send me a password recovery email, so I opened a ticket. Weeks later, still no response.
Minecraft is listed under Gaming.
Minecraft (minecraft.net) has 691 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Laszlo V.
Customer service is nonexistent. I lost access to my account and their automated systems failed to send me a password recovery email, so I opened a ticket. Weeks later, still no response.
Kris D.
Lost Mine coins - we bought a large amount of Mine coins paying my Microsoft Gift Card my son got from me on his 8th birthday, the money showed up, all was fine from Microsoft side. Unfortunately the Mine coins didn't show up after transaction, I was with my son all the time, we checked carefully and waited, then we contacted Microsoft support first and again, they were BRILLIANT, we diagnosed the computer and games, I've reset the game and even tried it on another computer - unfortunately the Mine coins didn't show up. Microsoft asked us to contact Mojang support which we did. We've got no response for two months, me and my son are very disappointed, I thought it's a respectable company, how wrong I was. I needed to explain my 8-years old that unfortunately we will not buy anything related to Minecraft, that some people cannot be trusted and he was ok with that his money are stolen (yes, basically stolen, sorry) from his account. Transaction ID: 2065858469 and 2060386040
Yeetus C.
Want to hear how to burn money? Then your in for a treat. I bought Minecraft P.E and when I try to update one of the worlds I bought it updates it and then tells me to update it again.
Matt M.
Been waiting over a month due to my account being hacked, First account they got access to was my Minecraft/Mojang account and 15 minutes or so after that I then go multiple emails from other accounts saying they gained access, Their security on their website is appalling and their customer service is none existent
Christopher K.
I play on playstation and the game is too laggy that it's hard to play majority of the time, it's not internet issues as every other game has no issues at all. I've heard this has been a thing since bedrock released and they still haven't changed it. Even if I change settings to turn off clouds reduce chunk loading, to put less strain on it, nothing changes. Instead of fixing the game they just add emotes and large updates.
Elias K.
Drecks Spiel.
sailprof
Wonderful game however the support from Mojang in terms of investment in server and internet bandwidth is unacceptable for a paid game. It took days to get from the play button to the game working. The download repeatedly failed and it was only trying to downoad 160MB. During this time I tested the internet bandwidth available at my end and most of the time this was in excess of 100MB/s. Mojang know they have a problem with this but instead of investing in the bandwidth needed they show the download starting half way through what needs to be downloaded to give the impression it is going well. WHO DO YOU THINK YOU ARE FOOLING!
Marco H.
Dürfte ich mal fragen welcher Praktikant meinte er musste ein Update für die PlayStation rausbringen und dadurch den Spielern den Beitritt zu anderen Spielern nicht zu ermöglichen. Wie kann es sein das man ein ,, UPDATE ,, rausbringt von einem Spiel was bisher immer gut funktioniert hat und dies durch das so gesagte ,,UPDATE“ kaputt macht und die Dreistigkeit besitzt dies nicht rückgängig zu machen. Schande über euch das ihr ein so gutes Spiel einfach mit Füßen tretet.