Joellen W.
Horrible
If I could give no stars I would. They ignore any customer service emails and never answer the phone. Basically, I placed an order and never received an order confirmation, shipping info, or delayed shipping status, I figured the order never went through at first. But they charged me for the order, and never responded to my inquiries about the order status. Two months later I get an email that the items have shipped. I tried to cancel the order by emailing them that I no longer needed the order, it was a Christmas gift I ordered in beginning of November and it was now two months later, the end of January. They responded with a generic “expect some delays and the order should ship in 10 business days”. I received that email the day the order got delivered. They continue to ignore me. You ironically can’t leave them ratings on Facebook, and if you comment on their Instagram and it’s negative, they delete it! The pants are nothing as pictured. My daughter is tiny, about a size 0-2, and they will not even fit her. I am in such disbelief a company doesn’t back their products, offer customer support or even an exchange! Also the fact that they can ship an order without notifying you or asking if you still want items if they are delayed for such a long period of time is very upsetting. I filed a complaint with the BBB.

