Mike's CigarsReviews of mikescigars.com

Terrible customer service. Argumentative and will not do anything if something goes wrong with your order. I ordered a box of expensive cigars as a present and paid for 3 day UPS so they would arrive on time. The order never arrived and UPS tracking said a claim should be filed. Contacted customer service multiple times and after 10 days finally asked them to send out a replacement or refund me and they did nothing. Called on a Saturday and was told they needed manager approval and no manager was working but they would call me. Never heard back from them and ended up disputing the charge with my credit card.

Bought a Groupon and ordered a variety pack of cigars as a gift. Ended up not giving the gift and since the merchandise is still fully sealed in its original packaging I emailed the company for a return authorization number. Have attempted to contact them 3x with no response. This is unprofessional and unacceptable!!