Cyndi D.
I do not recommend this business
I do not recommend this business. They advertise what they can do but they don’t deliver. On March 24, 2025, I paid Micro Art, Inc. the amount of $1,200 for a semi-permanent eyebrow procedure. A follow-up appointment was performed on April 7, 2025. After the procedure, my eyebrow design was perfect but after 4 days , I was shocked how bad my eyebrows looked and found the final result unsatisfactory. I contacted the office on April 12, 2025. I spoke with an employee named Amanda and subsequently submitted photographs of my eyebrows and a list of deficiencies on April 18, 2025. Despite my follow-up call on April 21 and being told that you would review my complaint, I did not receive a response. I left another message on April 25, 2025, which also went unanswered. Finally on May 28th, I received an email response stating the owner was experiencing some personal issues and would respond. I got tired of waiting and I sent a demand letter for a partial refund. Given the quality of the service and lack of resolution, I requested a partial refund for the following reasons: 1. Uneven pigment distribution 2. Asymmetry between brows 3. Fading and blotchiness in specific areas in a short period of time 4. Poor shape design or arch placement 5. Final result were not natural looking and hair strokes not visible in certain areas