MICASReviews of micas.us

Response from MICASApr 13, 2026

Dear valued customer, we sincerely apologize for the trouble caused to you. In some cases, when an order amount is relatively high or when our system detects a potential fraud risk, we may request additional verification to confirm that the order was placed by the cardholder. This step is purely for security purposes and to protect customers from unauthorized transactions. We understand your concern and appreciate your cooperation. We just took a look that our support team has emailed you about this issue. Could you please double-check your inbox? We really want to handle this issue for you. Don't worry, our dedicated customer care team is always here to help!

Response from MICASMar 11, 2026

Dear valued customer, we're so sorry that your purchase was not up to your expectations. Our products are quality-checked and materials & sizes vary by style. Feel free to take a look at the detailed information on each specific item on our site. Could you please send us a DM on IG (@micas.official) or FB with your order# & email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!

Response from MICASMar 2, 2026

Hi Eleanor, we sincerely apologize for the trouble caused to you. and we’d like to clarify the details regarding your return. After inspection at our warehouse, two of the returned items did not pass quality control due to a noticeable odor. As stated in our return policy, items must be returned in original condition — unworn, unwashed, unaltered, and free of any scents (including perfume, deodorant, or other odors). Because of this, that specific item was not eligible for a refund to the original payment method, and a gift card was offered as a courtesy resolution. For the remaining items that passed inspection, the refund can be processed back to your original payment method according to our standard return procedure. We just took a look that our support team has emailed you about this issue. Could you please double-check your inbox? We really want to handle this issue for you. Don't worry, our dedicated customer care team is always here to help!

Response from MICASFeb 11, 2026

Dear valued customer, we sincerely apologize for the trouble caused to you. Certain items have been sold out due to an unexpectedly high demand within a short time and we're making every effort to restock them ASAP. Additionally, our manufacturer is taking extra steps to enhance the quality of the item, which is causing a longer restocking time than usual. Our products are quality-checked. Upon checking, we found that you selected “split your order into two parcels” when submitting your order request in the self-service center, rather than deleting the out-of-stock items and shipping the remaining item(s). We are sorry that we don't cover the shipping costs according to the return policy. For both items, our team has processed the request you submitted through the self-service portal to keep the items and receive a 35% discount code. The code has been sent to your email address. If you have any questions about them, please don't hesitate to send us an email at [email protected] and our dedicated customer care team is always here to help!

Response from MICASFeb 11, 2026

Dear valued customer, we're 100% real and we're so sorry that your purchase was not up to your expectations and we will improve our service overall! Sizes vary by style. Feel free to take a look at the size chart on our site for each specific item for reference! We just took a look that our support team has emailed you about this issue. Could you please double-check your inbox? We really want to handle this issue for you. Don't worry, our dedicated customer care team is always here to help!