MICASReviews of micas.us

Response from MICASJul 15, 2026

Dear valued customer, we sincerely apologize for the trouble caused to you and we completely understand how frustrated you must be feeling right now. Our customer support team is able to reply to emails within 24 hours during business days. However, we failed to find your order with the name and email address shown on Trustpilot. You are able to submit a return request directly through our return portal at https://service.themicas.com/orderReturn. If you encounter any issues, please do not hesitate to send us an email at [email protected] or leave your contact information here on Trustpilot and our team will reach out to you proactively. We want to make sure your return and refund are fully taken care of and our dedicated customer care team is always here to help!

Response from MICASJun 22, 2026

Dear valued customer, we sincerely apologize for the trouble caused to you and we're sorry to hear about your experience. However, we were unable to locate your order using the name and email address shown in your Trustpilot review. Could you please send us a direct message on Instagram (@micas.official) or Facebook with your order number and email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!

Response from MICASJun 13, 2026

Dear valued customer, we sincerely apologize for the trouble caused to you. Certain items have been sold out due to an unexpectedly high demand within a short time and we're making every effort to restock them ASAP. Additionally, our manufacturer is taking extra steps to enhance the quality of the item, which is causing a longer restocking time than usual. We just took a look that our support team has emailed you about this issue. Could you please double-check your inbox? We really want to handle this issue for you. Don't worry, our dedicated customer care team is always here to help!

Response from MICASMay 29, 2026

Dear valued customer, we sincerely apologize for the trouble caused to you. Certain items have been sold out due to an unexpectedly high demand within a short time and we're making every effort to restock them ASAP. Additionally, our manufacturer is taking extra steps to enhance the quality of the item, which is causing a longer restocking time than usual. To assist you further, we kindly request you send us a DM on IG (@micas.official) or FB with your order# & email address. By doing so, we will be able to address this issue promptly and effectively. We will share your feedback with our team to improve our service overall in the future! Thank you for your time and patience.

Response from MICASMay 26, 2026

Dear valued customer, we sincerely apologize for the trouble caused to you. Certain items have been sold out due to an unexpectedly high demand within a short time and we're making every effort to restock them ASAP. Additionally, our manufacturer is taking extra steps to enhance the quality of the item, which is causing a longer restocking time than usual. To assist you further, we kindly request you send us a DM on IG (@micas.official) or FB with your order# & email address. By doing so, we will be able to address this issue promptly and effectively. We will share your feedback with our team to improve our service overall in the future! Thank you for your time and patience.

Response from MICASMay 17, 2026

Dear valued customer, we really appreciate your candid feedback, which means a lot to us! Our products are quality-checked. Currently, our customer support team is able to reply to emails within 24 hours during business days. However, we failed to find the email by your name and email address shown in Trustpilot. Could you please send us a DM on IG (@micas.official) or FB with your order# & email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!

Response from MICASApr 30, 2026

Dear valued customer, we sincerely apologize for the trouble caused to you. Regarding to our return policy, we offer a prepaid return shipping label service to simplify the return process for US customers. Once get the return parcel and check the return package, we will refund the customer accordingly. Feel free to take a look at the return policy: https://shopmicas.com/pages/return-policy Currently, our customer support team is able to reply to emails within 24 hours during business days. However, we failed to find the email by your name and email address shown in Trustpilot. Could you please send us a DM on IG (@micas.official) or FB with your order# & email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!

Response from MICASApr 29, 2026

Dear valued customer, we're so sorry that your purchase was not up to your expectations and we will improve our service overall! According to our return policy, once we get the return tracking number and check the return package, we will refund the customer accordingly. We just took a look that our support team has emailed you about this issue. Could you please double-check your inbox? We really want to handle this issue for you. Don't worry, our dedicated customer care team is always here to help!