Maureen
This business is a straight up scam
This business is a straight up scam! I am disappointed because I truly enjoyed playing there games (slots). This casino was being promoted by Floyd Mayweather which is why I downloaded the app TMT floyd mayweather casino to begin with. I ended up winning $1200 on wheel of chance and another slot. After winning I clicked on the TMT app only to be directed to a totally different onlince casino, requesting that I make an account. I was so confused because why am I being directed to a different online casino that isn't affiliated with miami club casino. I via chatted with a rep who had no knowledge that an app existed. I explained to her everytime I signed in to play it was through the TMT app. After that conversation she sent me a link to click on that would allow me sign in. The link she sent kept routing me back to our chat. I was able to login after a while from my computer. So, once logged in I tried withdrawing my winnings. They told me I need to submit my ID, mail with my address & the front & back of my credit card to verify who I am and also because I requested a paper check. I did everything they told me to do yet they still haven't sent me my winnings. Instead I kept getting the same repetitive email, requesting that I send documents to verify who I am. The customer service reps are all fake people (Zara, Eleanor, Liane, Shea). They kept telling me the same thing send requested documents, send requested documents. If your reading this review please please please whatever you do DO NOT USE THIS CASINO. Scam scam scam. I worked on New Year day telling my co-workers they should download the app and play but I'm glad they didn't because they scamming people.
Response from Miami Club CasinoJul 21, 2025
Hi Maureen. Thank you for your feedback. We're sorry to hear about your experience and would like to clarify a few things for accuracy. All of our support representatives are real team members dedicated to helping players. Account verification is a standard requirement before processing withdrawals - this helps protect both players and the integrity of our platform. Additionally, we are an online casino and do not operate through any third-party apps or unofficial platforms. For the best and most secure experience, we always recommend accessing our site directly. If you're still experiencing issues, please reach out to our official support team so we can assist you further.




