VICKIE B.
Won’t replace or refund for defective item.
I received a defective item. I emailed them immediately with the order number & item number. I also sent photos of the defect. I was told to use their third party to return. Ha! When I attempted this it said item not returnable. They should have known this since I provided the item number. It has now been two weeks, & TWELVE emails. I still do not have a refund or replacement. Communication is horrible. Customer service is horrible. No way to run a business!